At a Glance
- Tasks: Support TikTok's logistics operations and enhance e-commerce experiences through hands-on projects.
- Company: Join the dynamic team at TikTok, a leader in the e-commerce space.
- Benefits: Gain practical experience, develop skills, and enjoy a collaborative work environment.
- Other info: Exciting opportunity for career growth with a minimum 3-month commitment.
- Why this job: Make an impact in a fast-paced industry while learning from top professionals.
- Qualifications: Pursuing a degree in relevant fields; strong communication and problem-solving skills required.
The predicted salary is between 20000 - 30000 £ per year.
About the Team
The e-commerce industry has seen tremendous growth in recent years and has become a highly competitive space among leading Internet companies. As fulfillment and logistics capabilities become increasingly critical to seller success and consumer experience, building a reliable, efficient, and scalable logistics operation is essential to supporting business growth. The FBT Logistics Operation team plays a key role in enabling the smooth execution of Fulfillment by TikTok across Europe. The team works closely with sellers, Business Development teams, Account Managers, Logistics Service Excellence teams, warehouses, and other cross‑functional partners to resolve operational issues, improve processes, and continuously optimise both seller and customer experience.
About The Role
We are seeking a highly motivated FBT Logistics Operation Intern to support the daily operations of TikTok’s FBT logistics business. This internship offers a hands‑on opportunity to gain practical experience in e‑commerce logistics operations, cross‑functional coordination, issue resolution, order management, data monitoring, and operational execution. The ideal candidate is proactive, resilient, detail‑oriented, and comfortable working in a fast‑paced environment. You should be able to communicate clearly with different stakeholders, manage competing priorities, and follow through on issues until closure. As a project intern, you will engage in impactful short‑term projects that provide you with a glimpse of professional real‑world experience, gain practical skills through on‑the‑job learning, and develop a deeper understanding of your career interests. Successful candidates must be able to commit to at least 3 months long internship period.
Key Responsibilities
- Act as a communication bridge between sellers, Business Development teams, Seller Account Managers, Logistics Service Excellence teams, and internal operations teams.
- Understand frontline issues, coordinate relevant internal owners to seek solutions, and provide timely feedback to business stakeholders.
- Use internal systems such as OMS and WMS to conduct order queries, track order status, and manage order exceptions.
- Analyse the root causes of order issues based on business needs, and coordinate with warehouses, LSE, product teams, or relevant operations teams to support issue investigation and resolution.
- When necessary, assist with order cancellation, status synchronization, or other exception‑handling actions in accordance with standard operating procedures and business judgement, ensuring timely follow‑up and issue closure.
- Assist in compiling and delivering daily FBT operational reports.
- Monitor core operational KPIs, identify data anomalies and abnormal business trends, issue risk alerts, and conduct preliminary root cause analysis to support data‑driven decision‑making.
Qualifications
- Currently pursuing a degree in Data Science, Data Analytics, Logistics, Supply Chain Management, or a related field, and available to attend a full‑time internship for a minimum of 12 weeks.
- Able to work onsite 5 days per week and comfortable spending over 40% of working time at warehouses around Birmingham.
- Proficient in Microsoft Office/Google Workspace; familiar with Excel, including pivot tables, LOOKUP/INDEX/MATCH functions, or equivalent tools.
- Eager to work in a cross‑functional, fast‑paced environment.
- Strong communication skills, with the ability to coordinate across multiple stakeholders and respond to issues in a clear and timely manner.
- Strong sense of responsibility and ownership, with the ability to follow up on tasks independently until closure.
- Ability to manage multiple tasks in parallel, quickly identify priorities, and escalate proactively when facing uncertainty, blockers, or issues beyond one’s control.
Preferred Qualifications
- Positive and solution‑oriented mindset, with the ability to proactively identify problems and seek practical solutions.
- Resilient, with the ability to handle stakeholder or customer frustration with empathy while staying objective and solution‑focused.
- Detail‑oriented and thoughtful, with the ability to consider risks, dependencies, and next steps when driving task execution.
- Self‑driven and collaborative team player.
- Prior internship or project experience in e‑commerce, logistics, supply chain, operations, data analysis, or business operations is a plus.
FBT Logistics Operation Project Intern (TikTok Shop (FBT, UK&EU)) - 2026 Start (BS/MS) employer: TikTok
At TikTok, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As an FBT Logistics Operation Project Intern, you will gain invaluable hands-on experience in the fast-paced e-commerce logistics sector while collaborating with diverse teams across Europe. Our commitment to employee growth is reflected in our supportive environment, where you can develop your skills and make a meaningful impact on our operations, all while enjoying the vibrant atmosphere of Birmingham.
StudySmarter Expert Advice🤫
We think this is how you could land FBT Logistics Operation Project Intern (TikTok Shop (FBT, UK&EU)) - 2026 Start (BS/MS)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at TikTok or in the logistics field. A friendly chat can give us insider info and maybe even a referral, which can really boost our chances.
✨Tip Number 2
Prepare for interviews by practising common questions related to logistics and e-commerce. We should also think of examples from our past experiences that showcase our problem-solving skills and ability to work under pressure.
✨Tip Number 3
Show off our enthusiasm for the role! During interviews, let’s express why we’re excited about the FBT Logistics Operation team and how we can contribute to their success. Passion can set us apart from other candidates.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep us on the interviewer's radar and show our appreciation for the opportunity. Plus, it’s a great chance to reiterate our interest in the role.
We think you need these skills to ace FBT Logistics Operation Project Intern (TikTok Shop (FBT, UK&EU)) - 2026 Start (BS/MS)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight any relevant coursework or projects in logistics, data analysis, or e-commerce to show us you’re a great fit for the role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're excited about this internship. Share specific examples of how your background aligns with the responsibilities listed, and don’t forget to express your enthusiasm for working in a fast-paced environment!
Showcase Your Communication Skills:Since this role involves liaising with various stakeholders, make sure to demonstrate your communication skills in your application. Use clear and concise language, and consider mentioning any experience you have in coordinating with teams or resolving issues.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at TikTok
✨Know Your Stuff
Before the interview, dive deep into TikTok's logistics operations and the e-commerce landscape. Familiarise yourself with key terms like OMS and WMS, and understand how they relate to order management and fulfilment. This will show your genuine interest and help you speak confidently about the role.
✨Showcase Your Skills
Prepare to discuss your experience with data analysis and tools like Excel. Be ready to share specific examples of how you've used these skills in past projects or internships. Highlighting your ability to analyse data and identify trends will resonate well with the team.
✨Communicate Clearly
Since the role involves acting as a communication bridge between various stakeholders, practice articulating your thoughts clearly and concisely. You might even want to role-play potential scenarios where you need to resolve issues or coordinate with different teams.
✨Emphasise Your Proactivity
The ideal candidate is proactive and resilient, so come prepared with examples of how you've taken initiative in previous roles. Discuss times when you identified problems and sought out solutions independently, showcasing your strong sense of responsibility and ownership.
