EUI Collection Manager

Responsibilities Team Introduction: The EUI Finance AR Team is in charge of the full O2C process, from credit risk assessment to contract review, payment terms assignment, billing queries and adjustments (including rebates and incentives), account suspensions and re-activations, overdue management and reduction, amicable collection and legal action, bad debt accruals, and write-offs. Position Summary: We are looking for a Collections Manager to lead and oversee our organization's debt collection operations in our London office. The ideal candidate will be responsible for managing a team of collection agents, developing strategies to improve recovery rates, and ensuring compliance with all relevant laws and regulations. This role requires strong leadership, analytical skills, and a deep understanding of credit and collections processes. As the Collections Manager, you will be expected to monitor team performance, set targets, and implement best practices to maximize efficiency and effectiveness. You will also handle escalated cases, negotiate payment plans with clients, and maintain positive relationships with both internal and external stakeholders. In addition to operational responsibilities, you will analyze data to identify trends, forecast recovery rates, and report on key performance indicators to senior management. Collaboration with departments such as finance, legal, and external debt collection agencies will be essential to ensure a cohesive and strategic approach to debt recovery. The successful candidate will have a proven track record in collections management, excellent communication and negotiation skills, and the ability to lead and motivate a team. Familiarity with collections software and a strong understanding of relevant regulations are essential. This is a critical role that directly impacts the financial health of the organization. If you are a results-driven professional with a passion for collections and leadership, we encourage you to apply. - Manage and lead the collections team to achieve recovery targets - Develop and implement effective collection strategies - Monitor and analyze collection metrics and KPIs - Ensure compliance with all relevant laws and regulations - Handle escalated collection cases and negotiate payment plans - Collaborate with legal and finance departments on complex cases - Train and mentor collection agents to improve performance - Prepare and present reports to senior management - Maintain accurate records of all collection activities - Identify opportunities for process improvement - Other ad hoc work assigned by the leader Qualifications Minimum qualifications: - Bachelor’s degree in finance, business, or related field - Proven experience in collections or credit management; - Strong leadership and team management skills - Excellent communication and negotiation abilities - Knowledge of collection laws and regulations - Analytical mindset with attention to detail - Ability to handle high-pressure situations - Strong organizational and time management skills - Customer-focused approach with problem-solving skills Preferred qualifications: - Collections experience in a fast-paced and large Media / Tech company - Experience managing team members based in multiple locations About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us. Diversity