At a Glance
- Tasks: Manage and assess reports on bullying, harassment, and discrimination in a fast-paced tech environment.
- Company: Join TikTok, the leading platform for short-form mobile video, with a vibrant global culture.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Be part of a dynamic team focused on improving employee experiences and workplace culture.
- Why this job: Make a real difference by fostering a safe and inclusive workplace for all employees.
- Qualifications: Experience in HR investigations and strong communication skills are essential.
The predicted salary is between 36000 - 60000 € per year.
ER Investigations Case Triage Manager - Employee Relations
Responsibilities
About the team
The HR Operations team endeavors to continuously build and deliver a seamless and positive employee experience across the whole employee lifecycle. We are dedicated to leading with care and have empathy in mind. We strive to develop efficient and simple people processes, systems, policies, and programs. We aspire to ensure employees feel heard and that they are given the appropriate resources and support needed to be effective and efficient during their careers.
Role Overview:
As an ER Investigations Case Triage Specialist within our investigation team, you will be the central point of contact for all reports and inquiries relating to Bullying, Harassment, Discrimination, and Retaliation (BHDR). Operating in a fast‑paced, dynamic tech environment, you will be responsible for quickly assessing the nature and severity of complex claims to ensure that investigations are initiated where appropriate. Your work will help maintain a respectful, safe, and inclusive workplace culture that aligns with our company\'s values and legal obligations.
Responsibilities:
- Act as the initial and ongoing point of contact for all BHDR‑related investigation requests coming from diverse sources including employee reports, HR ireferrals, and anonymous channels;
- Proactively monitor the regional case management tool and promptly triage incoming cases, prioritizing based on urgency, complexity, and potential impact on the workplace environment;
- Where required, perform detailed intake assessments to gather relevant information, evaluate the credibility and seriousness of each claim, and determine whether the matter requires further investigation;
- Apply global triage standards, adjusting for any country‑specific legal or cultural nuances, to ensure consistent and fair handling of all cases;
- Clearly define the scope and parameters of investigations, documenting key case details and interview summaries, then collaborate closely with investigators to facilitate smooth handover and ongoing case management;
- Manage cases that do not meet the threshold for investigation by closing them appropriately according to company policies and global guidelines;
- Build and maintain strong working relationships with cross‑functional partners such as HR Business Partners, Employee Relations, Employment Legal, and investigators to ensure coordinated responses and consistent communication;
- Maintain meticulous and accurate records in the case management system, ensuring all data fields and case notes are up to date and compliant with data privacy standards;
- Stay informed on evolving employment laws, regulations, and best practices to guide the assessment and prioritization of cases effectively;
- Support the broader investigation team by participating in ad hoc projects and process improvement initiatives aimed at enhancing the investigative furnction and employee experience.
Qualifications
Minimum Qualification(s)
- Prior experience in HR investigations, compliance, employee relations, or a related function within a technology‑driven or global organization;
- Exposure to handling cases involving bullying, harassment, discrimination, and retaliation;
- Analytical Acumen: Demonstrates strong critical thinking and analytical skills to evaluate case details comprehensively, identify patterns or inconsistencies, and make informed decisions on triage and escalation;
- Impartiality and Objectivity: Maintains neutrality and fairness when assessing complaints, ensuring that all cases are reviewed without bias and according to established guidelines and legal standards;
- Communication Excellence: Possesses clear and empathetic communication skills, capable of engaging professionally with employees, HR Business Partners, investigators, and legal teams. Can convey complex information succinctly;
- Confidentiality and Ethical Judgment: Upholds strict confidentiality in handling data and case details, always prioritizing ethical considerations and compliance with privacy laws and company policies;
- Knowledge of Legal and Regulatory Frameworks: Familiarity with employment laws, anti discrimination regulations, and compliance requirements, with an understanding of how these impact BHDR cases.
Preferred Qualification(s)
- Adaptability and Resilience: Comfortable managing a high volume of inquiries and working in a fast‑paced, evolving environment typical of the tech industry. Adapts quickly to changing priorities and remains composed under pressure;
- Works effectively across multiple teams and departments, fostering trust and cooperation while navigating potentially challenging situations. Skilled at building strong partnerships to drive timely and effective investigation outcomes;
- Initiative and Problem‑Solving: Proactive in identifying opportunities to improve triage processes, case tracking, and reporting, contributing to the overall effectiveness of the investigation team;
- Experience working with cross‑functional teams, including legal, HR, and operations;
- Demonstrated ability to navigate complex workplace dynamics and legal considerations in a multinational context.
About TikTok
TikTok is the leading destination for short‑form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok\'s global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok\'s mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We\'re resilient and embrace challenges as they come. By constantly iterating and fostering an \"Always Day 1\" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Human Resources
Industries
Computer Networking Products and Technology, Information and Internet
ER Investigations Case Triage Manager - Employee Relations in City of London employer: TikTok
At TikTok, we pride ourselves on fostering a vibrant and inclusive work culture that prioritises employee well-being and growth. As an ER Investigations Case Triage Manager, you will play a crucial role in maintaining a respectful workplace while benefiting from our commitment to professional development and collaboration across diverse teams. Located in a dynamic tech environment, you'll enjoy unique opportunities to influence positive change and contribute to a global mission of creativity and joy.
StudySmarter Expert Advice🤫
We think this is how you could land ER Investigations Case Triage Manager - Employee Relations in City of London
✨Tip Number 1
Network like a pro! Reach out to current employees in similar roles or departments on LinkedIn. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching common ER investigation scenarios. Think about how you'd handle them and be ready to share your insights during the chat.
✨Tip Number 3
Showcase your soft skills! In a role focused on employee relations, empathy and communication are key. Be sure to highlight these traits in your conversations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining us.
We think you need these skills to ace ER Investigations Case Triage Manager - Employee Relations in City of London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the ER Investigations Case Triage Manager role. Highlight your experience with BHDR cases and any relevant skills that match the job description. We want to see how you fit into our team!
Showcase Your Communication Skills:Since this role involves a lot of communication, be sure to demonstrate your clear and empathetic communication style in your application. Use examples from your past experiences to show how you've effectively handled sensitive situations.
Highlight Your Analytical Acumen:We’re looking for someone with strong analytical skills. In your application, mention specific instances where you assessed complex claims or made decisions based on data. This will help us see your problem-solving abilities in action!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at TikTok
✨Know Your Stuff
Make sure you brush up on your knowledge of bullying, harassment, discrimination, and retaliation laws. Familiarise yourself with the specific legal frameworks relevant to the role, as well as any recent changes in employment law. This will show that you're not just a candidate, but someone who is genuinely invested in creating a safe workplace.
✨Showcase Your Experience
Prepare to discuss your previous experience in HR investigations or employee relations. Have specific examples ready that demonstrate your analytical skills and how you've handled complex cases in the past. This will help the interviewers see how your background aligns with their needs.
✨Communicate Clearly and Empathetically
Since this role involves sensitive topics, practice articulating your thoughts clearly and empathetically. Think about how you would approach a difficult conversation and be prepared to demonstrate your communication style during the interview. This will highlight your ability to handle delicate situations with care.
✨Build Connections
Research the company culture and values, especially around employee relations. Be ready to discuss how you can build strong relationships with cross-functional teams like HR and legal. Showing that you understand the importance of collaboration will set you apart as a candidate who can thrive in their environment.
