At a Glance
- Tasks: Lead IT operations, ensuring stability and performance across EMEA offices.
- Company: Join TikTok, a dynamic tech company shaping the future of social media.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Collaborate with diverse teams and thrive in a continuously evolving landscape.
- Why this job: Make a real impact on IT infrastructure in a fast-paced, innovative environment.
- Qualifications: 3+ years in IT infrastructure management with strong organisational skills.
The predicted salary is between 60000 - 80000 £ per year.
The EMEA IT Operations team at Tik Tok manages the IT and AV infrastructure in our offices and ensures services are stable, scalable, secure, and operationally effective across the region.
The role requires an experienced, diligent, and astute leader who can operate with a high degree of autonomy, guide team members, and work across a dynamic set of operational, technical, and business priorities.
Responsibilities
- Own the operational health, disaster recovery, and continuous improvement of EMEA IT infrastructure (LAN, WAN, wireless, AV), ensuring high availability and business continuity.
- Govern technical escalations to internal business-line teams as if managing external service providers, driving SLA accountability, technical boundaries, and strict resolution quality.
- Drive regional observability and service performance by curating real-time dashboards, refining alerts, and leveraging KPIs to optimize capacity and inform decision-making.
- Lead infrastructure hygiene, vulnerability remediation, and change governance (CAB), ensuring proactive patching, policy compliance, and audit-ready traceability.
- Build and deploy automation frameworks to eliminate manual tasks, accelerate service delivery, and enhance regional operational scale.
- Oversee ITSM ticket lifecycles and disciplined escalation management, ensuring strict SLA adherence, effective prioritization, and timely stakeholder updates.
- Provide day-to-day team leadership and quality oversight while acting as a hands‑on SME and working to define operational standards, runbooks, and risk documentation.
- Partner with cross‑functional teams to elevate user experience and service maturity, acting as a trusted ambassador for EMEA IT.
- Manage, maintain, and continuously improve agentic AI and automation workflows that handle baseline IT operations, including ticket triage, monitoring responses, routine remediation, and service coordination.
Qualifications
- Minimum Qualifications
- 3+ years experience running enterprise IT Infrastructure teams across multi‑site and multi‑country environments servicing 1,000s of end users
- Strong attention to detail and organisational skills with the ability to manage multiple tasks and projects simultaneously.
- Excellent written and spoken English skills.
- Subject matter expert within Infrastructure management including networking (LAN/WAN, wired and wireless including routing, SDWAN, VPN), scripting and automation, monitoring, comms rooms, AV environments, and broader workplace technology operations.
- Highly competent with ITIL frameworks, CAB participation, incident escalation, and infrastructure governance.
- Demonstrated experience managing internal or external technical service partners, including ownership of SLAs, escalation paths, service boundaries, and cross‑team accountability for operational outcomes.
- Enjoys continual change and able to work through ambiguity with pragmatism.
- Preferred Qualifications
- Competent within Windows and Mac environments.
- Comfortable working in a fast‑paced environment and delivering within tight timeframes.
- Able to work autonomously and as part of an international team.
- Demonstrated experience managing, maintaining, and safely operationalizing automation or agentic AI workflows in an enterprise IT operations environment.
- Cisco, Aruba, Fortinet, and Palo Alto experience.
- Able to demonstrate working in a fluid, dynamic, and continuously evolving environment.
- Experience building or refining dashboards, alerting strategies, or infrastructure observability practices.
- #J-18808-Ljbffr
StudySmarter Expert Advice🤫
We think this is how you could land EMEA IT Operations Lead
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what TikTok values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges TikTok might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at TikTok!
✨Direct Apply to TikTok
Let's not forget to apply directly through the TikTok website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace EMEA IT Operations Lead
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at TikTok.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at TikTok. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at TikTok
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
