At a Glance
- Tasks: Lead customer experience initiatives to enhance delivery and satisfaction across EMEA.
- Company: Join TikTok, a dynamic platform shaping the future of social media.
- Benefits: Competitive salary, flexible working hours, and opportunities for personal growth.
- Other info: Collaborate with diverse teams and develop your career in a global company.
- Why this job: Make a real impact on customer experiences in a fast-paced, innovative environment.
- Qualifications: Experience in project management and a passion for customer-centric solutions.
The predicted salary is between 60000 - 80000 £ per year.
Tik Tok is seeking a Customer Experience Program Manager for Fulfilment in the EMEA region.
Based in London, you will drive data-driven opportunities to enhance delivery experience and work with logistics partners to implement customer-centric features and communications.
You will build business cases, own project plans, and coordinate go-to-market activities while collaborating with marketing, product, logistics and senior leadership to raise customer satisfaction and retention.
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EMEA Fulfillment CX Program Lead employer: TikTok
At TikTok, we pride ourselves on being an exceptional employer in Greater London, offering a vibrant and inclusive work culture that celebrates diversity and creativity. Our employees benefit from extensive growth opportunities, including workshops and mentorship programmes, designed to enhance their skills and career progression. Join us to be part of a dynamic team that values unique perspectives and fosters meaningful relationships within the livestream ecosystem.
