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- Tasks: Drive successful onboarding of e-commerce merchants on TikTok Shop and provide expert technical guidance.
- Company: Join TikTok, the leading platform for creativity and connection.
- Benefits: Competitive salary, diverse team culture, and opportunities for growth in a fast-paced environment.
- Why this job: Be part of an innovative marketplace that transforms online shopping experiences.
- Qualifications: Bachelor's degree with 3+ years in product operations or similar roles; e-commerce knowledge preferred.
- Other info: Work in a dynamic, inclusive environment with endless opportunities to learn and innovate.
The predicted salary is between 36000 - 60000 £ per year.
TikTok Shop is an innovative marketplace fully integrated into TikTok. It brings together online sellers, buyers and creators – all within TikTok to build a one-stop, seamless shopping experience and bring more commerce solutions that further enable our community to discover and engage with what they love.
The purpose of the Customer Solution Manager (Third Party Associate) role is to drive the successful integration and onboarding of strategic e-commerce merchants onto the TikTok Shop platform by acting as a trusted technical advisor and solutions expert. This role bridges the gap between business needs and technical execution, ensuring seamless system integration through close collaboration with internal stakeholders, external merchants, and technology partners.
You will work on 1st Party, 3rd Party Apps and API integrations to enable scalable, long-term success for merchants whilst contributing valuable market insights to guide TikTok Shop's product development roadmap.
- Partner with account management (and other internal stakeholders) for onboarding strategic merchants as well as supporting post-onboarding troubleshooting for all High Priority merchants.
- Act as the trusted technical advisor to merchants, guiding them through discovery, design and implementation when integrating 1st Party (example: Shopify) Apps, 3rd Party Apps and API integrations with the TikTok Shop platform.
- Provide expert advice based on industry best practices, integration patterns and in-depth product knowledge of the TikTok platform, its apps and APIs to support end-to-end integrations with target platforms, such as Salesforce Commerce Cloud, Shopify, Netsuite, API, etc.
- Align merchants, technology partners, and system integrators to implement successful integrations at macro and micro design phases.
- Ensure adherence to integration standards, policies and governance.
- Collaborate closely with merchants, internal technical support and engineering teams for customer issue diagnosis and resolution.
- Capture learnings and market feedback.
- Provide market insight to guide product roadmap.
- Scale best practices to achieve long-term success.
Minimum Qualifications:
- Bachelor's degree or above, with preferably 3+ years of experience in product operations, Technical Account Management, Solutions Architect, Customer Success Management, or similar roles supporting large enterprise clients; experience with Shopify and API integrations is preferred.
- Strong understanding of the e-commerce ecosystem and architecture, with expert-level knowledge of system integrations, integration patterns, best practices, and common technology stacks.
- Strong project management skills, with the ability to manage multiple integration workstreams in parallel, coordinate cross-functional stakeholders, and deliver against timelines in a fast-paced environment.
- Strong ability to analyse technical concepts, translate them into business terms, and map business requirements to technical solutions.
- Exceptional attention to detail and organisation.
- This role supports multiple regional markets. Assignment to specific regions will be based on business demand, language capabilities, and relevant market experience.
- Professional working proficiency in English is required.
Preferred Qualifications:
- Experience with REST-ful, SOAP APIs a plus.
About TikTok:
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us:
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an 'Always Day 1' mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion:
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Customer Solution Manager - TikTok Shop (Third-Party Associate) employer: TikTok
Contact Detail:
TikTok Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Solution Manager - TikTok Shop (Third-Party Associate)
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or even through TikTok. A friendly message can go a long way, and you never know who might help you land that Customer Solution Manager role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to e-commerce and API integrations. We recommend doing mock interviews with friends or using online platforms to get comfortable with the technical aspects of the role.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled challenges in previous roles, especially when it comes to integrating systems or working with merchants.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Solution Manager - TikTok Shop (Third-Party Associate)
Some tips for your application 🫡
Show Your Passion for E-commerce: When writing your application, let us see your enthusiasm for the e-commerce world! Share any relevant experiences or projects that highlight your understanding of online marketplaces and how they work.
Tailor Your Application: Make sure to customise your application to fit the Customer Solution Manager role. Highlight your experience with API integrations and any specific tools like Shopify that you've worked with. We want to see how you can bridge the gap between business needs and technical execution!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, especially when discussing technical concepts. We appreciate attention to detail, so make sure everything is well-organised!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at TikTok
✨Know Your E-commerce Stuff
Make sure you brush up on your knowledge of the e-commerce ecosystem, especially around platforms like Shopify and API integrations. Being able to discuss integration patterns and best practices confidently will show that you're not just familiar with the tech but can also translate it into business terms.
✨Showcase Your Project Management Skills
Prepare examples from your past experiences where you've successfully managed multiple projects or integration workstreams. Highlight how you coordinated with cross-functional teams and delivered results under tight timelines. This will demonstrate your ability to thrive in a fast-paced environment.
✨Be Ready to Solve Problems
Think about potential challenges that merchants might face during onboarding and how you would address them. Being able to articulate your problem-solving approach will position you as a trusted technical advisor, which is key for this role.
✨Engage with Market Insights
Familiarise yourself with current trends and insights in the e-commerce market. Be prepared to discuss how these insights could influence product development at TikTok Shop. Showing that you can contribute valuable market feedback will set you apart as a candidate who understands the bigger picture.
