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- Tasks: Analyse moderation quality and ensure compliance with platform policies for a safe marketplace.
- Company: Join a global E-commerce team dedicated to creating a trustworthy online shopping experience.
- Benefits: Gain valuable experience in quality assurance with potential for future opportunities.
- Other info: Temporary role with a third-party agency, offering a dynamic work environment.
- Why this job: Make a real impact on e-commerce safety while developing your analytical skills.
- Qualifications: 3+ years in e-commerce quality analysis and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Global E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers, but also our sellers and creators. Our mission is to create the most trustworthy E-commerce platform with a delightful service experience.
We are looking for a Moderation Quality Assurance Specialist role to analyse moderation quality performance, evaluating the delivery quality of BPO sites, provide in-depth RCA for critical issues as well as the implementation of effective action plans.
Content Review & Analysis- Conduct comprehensive review and analysis of sellers, products, content and Intellectual Property Rights (IPR) to ensure compliance with platform policies.
- Perform daily quality assessments of moderation decisions across multiple content categories.
- Identify patterns and trends in content violations through systematic data analysis.
- Review and evaluate the accuracy of content moderation decisions made by BPO teams or machine moderation.
- Help build quality assessment processes and conduct quality assessment work by ensuring and evaluating the delivery quality of the sellers, products, IPR, and contents reviewed.
- Participate in the development of quality inspection standards and continuously optimize the processes and platform.
- Conduct root cause data analysis and provide insights and key actions to improve processes.
- Develop and implement quality metrics and KPIs to measure moderation effectiveness.
- Enhance moderation policy and work closely with local operations and policy teams.
- Provide recommendations for policy updates based on content review findings.
- Ensure adherence to regional regulatory requirements and platform standards.
- Prepare detailed quality reports and analysis for management review.
- Conduct calibration sessions with BPO teams to ensure consistent application of moderation policies.
- Perform in-depth RCA (Root Cause Analysis) for critical moderation issues and provide detailed insights on quality gaps.
- Develop and implement effective action plans to address identified quality issues.
- Create case studies and learning materials based on quality analysis findings.
- Bachelor's degree or above.
- Minimum 3 years of hands-on and in-depth experience in e-commerce safety and quality analysis is a must.
- Proven experience in content moderation, quality assurance, or trust and safety operations.
- Fluency in English is a must. Knowledge in another European language is a plus.
- Excellent coordination skills and communication skills across multiple cross-functional teams to build plans and projects.
- Ability to digest large data sets/policies in a cohesive and actionable manner.
- Familiarity with office software such as Excel, Word, PowerPoint, etc.
- Strong analytical skills with experience in data analysis and reporting.
- Basic understanding of SQL or data visualization tools is a plus.
This is a 6-12 months temporary assignment managed by a third-party agency, who will be your employer. All contractual terms, including payroll and benefits, will be handled by a third-party agency.
Quality Assurance Officers employer: TikTok Shop
Contact Detail:
TikTok Shop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Assurance Officers
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working in quality assurance roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of e-commerce safety and quality analysis. Be ready to discuss your experience with content moderation and how you’ve tackled quality issues in the past.
✨Tip Number 3
Showcase your analytical skills! Bring examples of how you've used data analysis to improve processes or resolve issues. This will demonstrate your ability to contribute to our mission of creating a trustworthy marketplace.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Quality Assurance Officers
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Quality Assurance Officer role. Highlight your experience in e-commerce safety and quality analysis, and show us how your skills align with our mission to create a trustworthy marketplace.
Showcase Your Analytical Skills: We love data-driven decision-making! In your application, give examples of how you've used data analysis to improve processes or solve problems in previous roles. This will help us see your fit for the role.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to understand your experience and skills without having to decipher complex sentences!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at TikTok Shop
✨Know Your Stuff
Make sure you understand the ins and outs of quality assurance in e-commerce. Brush up on moderation policies, content compliance, and the importance of data analysis. Being able to discuss these topics confidently will show that you're serious about the role.
✨Showcase Your Analytical Skills
Prepare to demonstrate your analytical abilities during the interview. Bring examples of how you've conducted root cause analysis or improved processes in previous roles. Use specific metrics or KPIs you've developed to highlight your impact.
✨Communicate Clearly
Since this role involves working with cross-functional teams, practice articulating your thoughts clearly and concisely. You might be asked to explain complex ideas, so being able to break them down into simple terms will be a huge plus.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company's moderation policies and quality assurance processes. This not only shows your interest but also gives you a chance to assess if the company aligns with your values and work style.