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- Tasks: Analyse moderation quality and ensure a safe e-commerce marketplace for buyers and sellers.
- Company: Join a global e-commerce team dedicated to trust and safety.
- Benefits: Gain valuable experience in quality assurance with potential for future opportunities.
- Other info: Temporary role with a third-party agency, offering a dynamic work environment.
- Why this job: Make a real impact on e-commerce safety while developing your analytical skills.
- Qualifications: 3+ years in e-commerce quality analysis and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Global E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers, but also our sellers and creators. Our mission is to create the most trustworthy E-commerce platform with a delightful service experience.
We are looking for a Moderation Quality Assurance Specialist role to analyse moderation quality performance, evaluating the delivery quality of BPO sites, provide in-depth RCA for critical issues as well as the implementation of effective action plans.
Content Review & Analysis- Conduct comprehensive review and analysis of sellers, products, content and Intellectual Property Rights (IPR) to ensure compliance with platform policies.
- Perform daily quality assessments of moderation decisions across multiple content categories.
- Identify patterns and trends in content violations through systematic data analysis.
- Review and evaluate the accuracy of content moderation decisions made by BPO teams or machine moderation.
- Help build quality assessment processes and conduct quality assessment work by ensuring and evaluating the delivery quality of the sellers, products, IPR, and contents reviewed.
- Participate in the development of quality inspection standards and continuously optimize the processes and platform.
- Conduct root cause data analysis and provide insights and key actions to improve processes.
- Develop and implement quality metrics and KPIs to measure moderation effectiveness.
- Enhance moderation policy and work closely with local operations and policy teams.
- Provide recommendations for policy updates based on content review findings.
- Ensure adherence to regional regulatory requirements and platform standards.
- Prepare detailed quality reports and analysis for management review.
- Conduct calibration sessions with BPO teams to ensure consistent application of moderation policies.
- Perform in-depth RCA (Root Cause Analysis) for critical moderation issues and provide detailed insights on quality gaps.
- Develop and implement effective action plans to address identified quality issues.
- Create case studies and learning materials based on quality analysis findings.
- Bachelor's degree or above.
- Minimum 3 years of hands-on and in-depth experience in e-commerce safety and quality analysis is a must.
- Proven experience in content moderation, quality assurance, or trust and safety operations.
- Fluency in English is a must. Knowledge in another European language is a plus.
- Excellent coordination skills and communication skills across multiple cross-functional teams to build plans and projects.
- Ability to digest large data sets/policies in a cohesive and actionable manner.
- Familiarity with office software such as Excel, Word, PowerPoint, etc.
- Strong analytical skills with experience in data analysis and reporting.
- Basic understanding of SQL or data visualization tools is a plus.
This is a 6-12 months temporary assignment managed by a third-party agency, who will be your employer. All contractual terms, including payroll and benefits, will be handled by a third-party agency.
Quality Assurance Officer / Specialist employer: TikTok Shop
Contact Detail:
TikTok Shop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Assurance Officer / Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their mission and values, especially around quality assurance and e-commerce safety. Tailor your answers to show how you align with their goals.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms. Focus on articulating your experience in content moderation and quality analysis clearly and confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Quality Assurance Officer / Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Quality Assurance Officer role. Highlight your experience in e-commerce safety and quality analysis, and don’t forget to mention any relevant skills like data analysis or content moderation.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about creating a trustworthy e-commerce platform and how your background makes you a perfect fit for our team.
Showcase Your Analytical Skills: Since this role involves a lot of data analysis, be sure to include examples of how you've used your analytical skills in past roles. Mention any tools you’ve used, like Excel or SQL, to back up your claims.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on our radar!
How to prepare for a job interview at TikTok Shop
✨Know Your Stuff
Make sure you understand the ins and outs of quality assurance in e-commerce. Brush up on moderation policies, content compliance, and root cause analysis techniques. Being able to discuss these topics confidently will show that you're serious about the role.
✨Showcase Your Analytical Skills
Prepare to demonstrate your analytical prowess. Bring examples of how you've used data analysis to identify trends or improve processes in previous roles. This could be through case studies or specific metrics you've developed—anything that highlights your ability to turn data into actionable insights.
✨Communicate Clearly
Since this role involves working with cross-functional teams, practice articulating your thoughts clearly and concisely. You might be asked to explain complex ideas, so being able to break them down into simple terms will be a huge plus. Consider doing mock interviews to refine your communication skills.
✨Prepare Questions
Have a few thoughtful questions ready for your interviewers. This shows your interest in the role and helps you gauge if the company culture aligns with your values. Ask about their current challenges in moderation quality or how they measure success in this position.