Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Analyse moderation quality and ensure compliance with platform policies for a safe e-commerce experience.
- Company: Join a global team dedicated to creating a trustworthy online marketplace.
- Benefits: Gain valuable experience in quality assurance with potential for career growth.
- Other info: Temporary role with a third-party agency, offering a dynamic work environment.
- Why this job: Make a real impact on e-commerce safety while developing your analytical skills.
- Qualifications: 3+ years in e-commerce quality analysis and strong communication skills required.
The predicted salary is between 36000 - 60000 £ per year.
Global E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers, but also our sellers and creators. Our mission is to create the most trustworthy E-commerce platform with a delightful service experience.
We are looking for a Moderation Quality Assurance Specialist role to analyse moderation quality performance, evaluating the delivery quality of BPO sites, provide in-depth RCA for critical issues as well as the implementation of effective action plans.
Content Review & Analysis- Conduct comprehensive review and analysis of sellers, products, content and Intellectual Property Rights (IPR) to ensure compliance with platform policies.
- Perform daily quality assessments of moderation decisions across multiple content categories.
- Identify patterns and trends in content violations through systematic data analysis.
- Review and evaluate the accuracy of content moderation decisions made by BPO teams or machine moderation.
- Help build quality assessment processes and conduct quality assessment work by ensuring and evaluating the delivery quality of the sellers, products, IPR, and contents reviewed.
- Participate in the development of quality inspection standards and continuously optimize the processes and platform.
- Conduct root cause data analysis and provide insights and key actions to improve processes.
- Develop and implement quality metrics and KPIs to measure moderation effectiveness.
- Enhance moderation policy and work closely with local operations and policy teams.
- Provide recommendations for policy updates based on content review findings.
- Ensure adherence to regional regulatory requirements and platform standards.
- Prepare detailed quality reports and analysis for management review.
- Conduct calibration sessions with BPO teams to ensure consistent application of moderation policies.
- Perform in-depth RCA (Root Cause Analysis) for critical moderation issues and provide detailed insights on quality gaps.
- Develop and implement effective action plans to address identified quality issues.
- Create case studies and learning materials based on quality analysis findings.
- Bachelor's degree or above.
- Minimum 3 years of hands-on and in-depth experience in e-commerce safety and quality analysis is a must.
- Proven experience in content moderation, quality assurance, or trust and safety operations.
- Fluency in English is a must. Knowledge in another European language is a plus.
- Excellent coordination skills and communication skills across multiple cross-functional teams to build plans and projects.
- Ability to digest large data sets/policies in a cohesive and actionable manner.
- Familiarity with office software such as Excel, Word, PowerPoint, etc.
- Strong analytical skills with experience in data analysis and reporting.
- Basic understanding of SQL or data visualization tools is a plus.
This is a 12-month temporary assignment managed by a third-party agency, who will be your employer. All contractual terms, including payroll and benefits, will be handled by a third-party agency.
Quality Assurance Officer / Specialist in London employer: TikTok Shop
Contact Detail:
TikTok Shop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Assurance Officer / Specialist in London
✨Tip Number 1
Network like a pro! Reach out to folks in the e-commerce and quality assurance space. LinkedIn is your best mate here. Join groups, participate in discussions, and don’t be shy to ask for informational interviews.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of moderation policies and quality metrics. We want you to show off your analytical skills and how you can contribute to improving processes. Practice common interview questions related to quality assurance!
✨Tip Number 3
Don’t forget to showcase your data analysis skills! Bring examples of how you've used data to identify trends or improve processes in past roles. This will really help you stand out as a candidate who can make an impact.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Quality Assurance Officer / Specialist in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Quality Assurance Officer role. Highlight your experience in e-commerce safety and quality analysis, and don’t forget to mention any relevant skills like data analysis or content moderation.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about creating a trustworthy e-commerce platform and how your background makes you a perfect fit for the role.
Showcase Your Analytical Skills: Since this role involves a lot of data analysis, be sure to include examples of how you've used your analytical skills in past positions. Mention any tools you’ve used, like Excel or SQL, to back up your claims.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at TikTok Shop
✨Know Your Stuff
Make sure you understand the ins and outs of quality assurance in e-commerce. Brush up on moderation policies, compliance standards, and the specific challenges faced in this role. Being able to discuss these topics confidently will show that you're serious about the position.
✨Data is Your Best Friend
Since the role involves a lot of data analysis, be prepared to talk about your experience with data sets. Bring examples of how you've identified trends or patterns in past roles. If you have any experience with SQL or data visualisation tools, make sure to highlight that too!
✨Showcase Your Communication Skills
This job requires excellent coordination and communication across teams. Think of examples where you've successfully collaborated with others or led a project. Be ready to demonstrate how you can convey complex information clearly and effectively.
✨Prepare for Root Cause Analysis
Since you'll be conducting root cause analyses, come prepared with a few case studies or examples from your previous work. Discuss how you approached identifying issues and what action plans you implemented to resolve them. This will showcase your analytical skills and problem-solving abilities.