At a Glance
- Tasks: Analyse moderation quality and ensure compliance with platform policies.
- Company: Join a global e-commerce team dedicated to creating a trustworthy marketplace.
- Benefits: Gain valuable experience in quality assurance and data analysis.
- Other info: Temporary role with potential for growth and learning opportunities.
- Why this job: Make a real impact on e-commerce safety and enhance user experience.
- Qualifications: 3+ years in e-commerce quality analysis and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Global E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers, but also our sellers and creators. Our mission is to create the most trustworthy E-commerce platform with a delightful service experience.
We are looking for a Moderation Quality Assurance Specialist role to analyse moderation quality performance, evaluating the delivery quality of BPO sites, provide in-depth RCA for critical issues as well as the implementation of effective action plans.
Content Review & Analysis- Conduct comprehensive review and analysis of sellers, products, content and Intellectual Property Rights (IPR) to ensure compliance with platform policies.
- Perform daily quality assessments of moderation decisions across multiple content categories.
- Identify patterns and trends in content violations through systematic data analysis.
- Review and evaluate the accuracy of content moderation decisions made by BPO teams or machine moderation.
- Help build quality assessment processes and conduct quality assessment work by ensuring and evaluating the delivery quality of the sellers, products, IPR, and contents reviewed.
- Participate in the development of quality inspection standards and continuously optimize the processes and platform.
- Conduct root cause data analysis and provide insights and key actions to improve processes.
- Develop and implement quality metrics and KPIs to measure moderation effectiveness.
- Enhance moderation policy and work closely with local operations and policy teams.
- Provide recommendations for policy updates based on content review findings.
- Ensure adherence to regional regulatory requirements and platform standards.
- Prepare detailed quality reports and analysis for management review.
- Conduct calibration sessions with BPO teams to ensure consistent application of moderation policies.
- Perform in-depth RCA (Root Cause Analysis) for critical moderation issues and provide detailed insights on quality gaps.
- Develop and implement effective action plans to address identified quality issues.
- Create case studies and learning materials based on quality analysis findings.
- Bachelor's degree or above.
- Minimum 3 years of hands-on and in-depth experience in e-commerce safety and quality analysis is a must.
- Proven experience in content moderation, quality assurance, or trust and safety operations.
- Fluency in English is a must. Knowledge in another European language is a plus.
- Excellent coordination skills and communication skills across multiple cross-functional teams to build plans and projects.
- Ability to digest large data sets/policies in a cohesive and actionable manner.
- Familiarity with office software such as Excel, Word, PowerPoint, etc.
- Strong analytical skills with experience in data analysis and reporting.
- Basic understanding of SQL or data visualization tools is a plus.
This is a 6-12 months temporary assignment managed by a third-party agency, who will be your employer. All contractual terms, including payroll and benefits, will be handled by a third-party agency.
Quality Assurance Officer/ QA in London employer: TikTok Shop
Global E-Commerce's Governance and Experience team is an exceptional employer, offering a dynamic work culture that prioritises safety and trust in the e-commerce marketplace. Employees benefit from comprehensive training, opportunities for professional growth, and a collaborative environment where their insights directly influence policy enhancements and process improvements. With a focus on quality assurance and data analysis, this role not only provides meaningful work but also the chance to contribute to a globally recognised platform dedicated to delivering a delightful service experience.
StudySmarter Expert Advice🤫
We think this is how you could land Quality Assurance Officer/ QA in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Quality Assurance Officer role.
✨Tip Number 2
Prepare for interviews by researching common questions related to quality assurance and moderation. We suggest practising your answers with a friend or in front of a mirror. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Showcase your analytical skills! Bring examples of how you've used data analysis to improve processes in past roles. We want to see how you can apply those skills to enhance moderation quality at our company.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Quality Assurance Officer/ QA in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Quality Assurance Officer role. Highlight your experience in e-commerce safety and quality analysis, as well as any relevant data analysis skills.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about creating a trustworthy e-commerce platform. Share specific examples of how you've improved quality processes or conducted root cause analyses in previous roles.
Showcase Your Analytical Skills:Since this role involves a lot of data analysis, be sure to mention any tools or methods you’ve used to analyse data. If you have experience with SQL or data visualisation tools, don’t forget to include that!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at TikTok Shop
✨Know Your Stuff
Make sure you understand the ins and outs of quality assurance in e-commerce. Brush up on moderation policies, content compliance, and root cause analysis techniques. Being able to discuss these topics confidently will show that you're serious about the role.
✨Showcase Your Analytical Skills
Prepare to demonstrate your analytical prowess. Bring examples of how you've used data analysis to identify trends or improve processes in previous roles. This could be through case studies or specific metrics you've developed—anything that highlights your ability to turn data into actionable insights.
✨Communicate Clearly
Since this role involves working with cross-functional teams, practice articulating your thoughts clearly and concisely. You might be asked to explain complex ideas or findings, so being able to communicate effectively is key. Consider doing mock interviews to refine your communication style.
✨Ask Smart Questions
At the end of the interview, don’t shy away from asking insightful questions. Inquire about the current challenges the team faces in moderation quality or how they measure success in their quality assurance processes. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
