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- Tasks: Analyse moderation quality and ensure compliance for a safe e-commerce platform.
- Company: Join a global team dedicated to creating a trustworthy marketplace.
- Benefits: Gain valuable experience in a dynamic environment with potential for growth.
- Why this job: Make a real impact on e-commerce safety while developing your analytical skills.
- Qualifications: 3+ years in e-commerce quality analysis and strong communication skills required.
- Other info: Temporary role with a third-party agency, offering unique insights into the industry.
The predicted salary is between 36000 - 60000 £ per year.
Global E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for buyers, sellers, and creators. The Moderation Team is part of the GNE organization. Our mission is to create the most trustworthy E-commerce platform with a delightful service experience.
We are looking for a Moderation Quality Assurance Specialist to analyse moderation quality performance, evaluate the delivery quality of BPO sites, provide in-depth RCA for critical issues, and implement effective action plans.
Roles & Responsibilities
- Content Review & Analysis
- Conduct comprehensive review and analysis of sellers, products, content, and Intellectual Property Rights (IPR) to ensure compliance with platform policies.
- Perform daily quality assessments of moderation decisions across multiple content categories.
- Identify patterns and trends in content violations through systematic data analysis.
- Review and evaluate the accuracy of content moderation decisions made by BPO teams or machine moderation.
- Quality Assurance & Process Improvement
- Help build quality assessment processes and conduct quality assessment work by ensuring and evaluating the delivery quality of the sellers, products, IPR, and contents reviewed.
- Participate in the development of quality inspection standards and continuously optimize the processes and platform.
- Conduct root cause data analysis and provide insights and key actions to improve processes.
- Develop and implement quality metrics and KPIs to measure moderation effectiveness.
- Policy Enhancement & Compliance
- Enhance moderation policy and work closely with local operations and policy teams.
- Provide recommendations for policy updates based on content review findings.
- Ensure adherence to regional regulatory requirements and platform standards.
- Stakeholder Management & Reporting
- Prepare detailed quality reports and analysis for management review.
- Collaborate with cross-functional teams.
- Conduct calibration sessions with BPO teams to ensure consistent application of moderation policies.
- Root Cause Analysis & Action Planning
- Perform in-depth RCA (Root Cause Analysis) for critical moderation issues and provide detailed insights on quality gaps.
- Develop and implement effective action plans to address identified quality issues.
- Track and monitor the effectiveness of implemented corrective actions.
- Create case studies and learning materials based on quality analysis findings.
Qualifications
- Education & Experience
- Bachelor's degree or above.
- Minimum 3 years of hands-on and in-depth experience in e-commerce safety and quality analysis is a must.
- Proven experience in content moderation, quality assurance, or trust and safety operations.
- Experience working with BPO teams preferred.
- Language & Communication Skills
- Fluency in English is a must. Knowledge in another European language is a plus.
- Excellent coordination skills and communication skills across multiple cross-functional teams to build plans and projects.
- Strong written and verbal communication skills for reporting and stakeholder management.
- Technical & Analytical Skills
- Ability to digest large data sets/policies in a cohesive and actionable manner.
- Familiarity with office software such as Excel, Word, PowerPoint, etc.
- Strong analytical skills with experience in data analysis and reporting.
- Basic understanding of SQL or data visualization tools is a plus.
EMEA Moderation Quality Assurance Specialist in London employer: TikTok Shop
Contact Detail:
TikTok Shop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EMEA Moderation Quality Assurance Specialist in London
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for interviews by practising common questions related to moderation quality assurance. Think about how your experience aligns with their needs and be ready to share specific examples that highlight your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and makes it easier for us to track your progress.
We think you need these skills to ace EMEA Moderation Quality Assurance Specialist in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the EMEA Moderation Quality Assurance Specialist role. Highlight your relevant experience in e-commerce safety and quality analysis, and show us how your skills align with our mission to create a trustworthy marketplace.
Show Off Your Analytical Skills: Since this role involves a lot of data analysis, don’t shy away from showcasing your analytical prowess. Include examples of how you've used data to identify trends or improve processes in your previous roles. We love numbers that tell a story!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon unless it's relevant. We appreciate a well-structured application that makes it easy for us to see your qualifications at a glance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at TikTok Shop
✨Know Your Stuff
Make sure you brush up on e-commerce safety and quality analysis. Familiarise yourself with moderation policies and the specific challenges faced in this role. Being able to discuss relevant experiences and how they relate to the job will show that you're not just interested, but also knowledgeable.
✨Data is Your Best Friend
Since the role involves a lot of data analysis, be prepared to talk about your experience with data sets. Think of examples where you've identified patterns or trends in data and how you used that information to improve processes. If you have any experience with SQL or data visualisation tools, make sure to highlight that!
✨Communication is Key
This position requires excellent coordination and communication skills. Be ready to share examples of how you've successfully collaborated with cross-functional teams in the past. Highlight any experiences where you’ve had to prepare reports or present findings to stakeholders, as this will demonstrate your ability to convey complex information clearly.
✨Prepare for Scenarios
Expect to be asked about how you would handle specific moderation issues or quality gaps. Think through some potential scenarios and how you would approach root cause analysis and action planning. This will show that you can think critically and are proactive in problem-solving.
