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- Tasks: Manage data and analyse moderation quality to enhance E-commerce experiences.
- Company: Join a global team at a leading E-commerce platform.
- Benefits: Gain valuable experience in a dynamic, fast-paced environment.
- Why this job: Make a real impact on creating a trustworthy marketplace for users.
- Qualifications: Bachelor's degree and 3 years in data management or analytics required.
- Other info: Temporary role with potential for growth and learning opportunities.
The predicted salary is between 30000 - 40000 £ per year.
Global E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers, but also our sellers and creators. The Moderation Team is part of the GNE organization. Our mission is to create the most trustworthy E-commerce platform with a delightful service experience. We are looking for a System and Data Management Associate role to analyse moderation quality performance, evaluating the delivery quality of BPO sites, provide indepth RCA for critical issues as well as the implementation of effective action plans.
Roles & Responsibilities
- Data Management/ Queue lifecycle management
Perform moderation queue data management and audit activities to ensure all data is up to date. Queue lifecycle management including creating, auditing, de-activating and archiving queues in the management systems. - Data Tracking and Analytics
Extract, monitor, and analyze performance data from multiple internal systems and BI platforms. Generate and maintain reports for operations data and provide insights and key action proposals for improvements. Track and monitor the effectiveness of implemented corrective actions. - Launch support and process improvement
Help monitor launch requirements and track launch processes for different projects. Participate in the development of operations process standards and continuously optimize the processes and platform. Ensure adherence to regional regulatory requirements and platform standards. - System administration
Support queue and operations related access administration. Support triaging of system oncall tickets. - Stakeholder Management & Reporting
Prepare detailed reports and analysis for management review. Collaborate with cross-functional teams.
Qualifications
- Education & Experience
Bachelor's degree or above. Minimum 3 years of experience in data/information management and data analytics, preferably in operations environment. Experience working with moderation preferred. Experience working with external vendors preferred. - Language & Communication Skills
Fluency in English is a must. Knowledge in another European language is a plus. Excellent coordination skills and communication skills across multiple cross-functional teams to build plans and projects. Strong written and verbal communication skills for reporting and stakeholder management. - Technical & Analytical Skills
Ability to digest large data sets/policies in a cohesive and actionable manner. Familiarity with office software such as Excel, Word, PowerPoint, etc. Strong analytical skills with experience in data analysis and reporting. Basic understanding of data/BI tools is a plus.
Data Management Specialist in London employer: TikTok Shop
Contact Detail:
TikTok Shop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Data Management Specialist in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by practising common questions related to data management and analytics. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 3
Showcase your analytical skills with real examples! Bring along reports or projects you've worked on that demonstrate your ability to manage data and provide insights. This will make you memorable to interviewers.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Data Management Specialist in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Data Management Specialist role. Highlight your experience in data management and analytics, and don’t forget to mention any relevant projects you've worked on that align with the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about creating a trustworthy e-commerce platform and how your skills can contribute to the Moderation Team's mission. Keep it engaging and personal!
Showcase Your Analytical Skills: Since this role involves a lot of data tracking and analysis, be sure to showcase your analytical skills in your application. Mention specific tools or methods you’ve used to analyse data and how they’ve led to actionable insights.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensure it gets the attention it deserves. Don’t miss out!
How to prepare for a job interview at TikTok Shop
✨Know Your Data
Make sure you brush up on your data management skills before the interview. Be ready to discuss your experience with data analytics and how you've used it to improve processes in previous roles. Highlight specific examples where your insights led to actionable changes.
✨Understand the Role
Familiarise yourself with the responsibilities of a Data Management Specialist, especially around moderation quality performance and queue lifecycle management. Prepare to explain how your background aligns with these tasks and how you can contribute to creating a trustworthy e-commerce platform.
✨Showcase Your Communication Skills
Since this role involves collaboration with cross-functional teams, be prepared to demonstrate your excellent communication skills. Think of examples where you've successfully coordinated with others, and be ready to discuss how you handle stakeholder management and reporting.
✨Prepare for Technical Questions
Expect questions about your familiarity with data/BI tools and office software like Excel. Brush up on your technical knowledge and be ready to discuss how you've used these tools in your previous roles to analyse data and generate reports.