TikTok Shop in London is seeking a detail‑oriented Moderation On‑Call and Appeal specialist to support a safe marketplace. This fixed-term role requires five days in the TikTok Verdant Office, collaborating across governance, enforcement, and product teams to handle escalations from buyers, sellers and creators.
You will conduct audits of appeal cases, manage BPO sampling on the Rock platform, and drive improvements to procedures and KPIs.
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EMEA Appeal & MOC Specialist — Onsite 5-Day Role employer: TikTok Shop
As a Quality Assurance Officer with Global E-Commerce's Governance and Experience team, you will be part of a dynamic and innovative environment dedicated to creating a safe and trustworthy marketplace. The company fosters a collaborative work culture that values employee growth through continuous learning opportunities and the chance to influence policy enhancements. Located in a vibrant area, this role offers unique advantages such as exposure to diverse teams and the ability to make a meaningful impact on e-commerce safety and quality.
