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- Tasks: Analyse moderation quality and ensure compliance with platform policies for a safe marketplace.
- Company: Join a leading global E-commerce team focused on trust and safety.
- Benefits: Gain valuable experience in a dynamic environment with potential for growth.
- Why this job: Make a real impact on E-commerce safety while developing your analytical skills.
- Qualifications: 3+ years in e-commerce quality analysis and strong communication skills required.
- Other info: Temporary role with a third-party agency, offering unique insights into the industry.
The predicted salary is between 36000 - 60000 £ per year.
Global E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers, but also our sellers and creators. The Moderation Team is part of the GNE organization. Our mission is to create the most trustworthy E-commerce platform with a delightful service experience. We are looking for a Moderation Quality Assurance Specialist role to analyse moderation quality performance, evaluating the delivery quality of BPO sites, provide in-depth RCA for critical issues as well as the implementation of effective action plans.
Roles & Responsibilities
- Content Review & Analysis
- Conduct comprehensive review and analysis of sellers, products, content and Intellectual Property Rights (IPR) to ensure compliance with platform policies.
- Perform daily quality assessments of moderation decisions across multiple content categories.
- Identify patterns and trends in content violations through systematic data analysis.
- Review and evaluate the accuracy of content moderation decisions made by BPO teams or machine moderation.
- Quality Assurance & Process Improvement
- Help build quality assessment processes and conduct quality assessment work by ensuring and evaluating the delivery quality of the sellers, products, IPR, and contents reviewed.
- Participate in the development of quality inspection standards and continuously optimize the processes and platform.
- Conduct root cause data analysis and provide insights and key actions to improve processes.
- Develop and implement quality metrics and KPIs to measure moderation effectiveness.
- Policy Enhancement & Compliance
- Enhance moderation policy and work closely with local operations and policy teams.
- Provide recommendations for policy updates based on content review findings.
- Ensure adherence to regional regulatory requirements and platform standards.
- Stakeholder Management & Reporting
- Prepare detailed quality reports and analysis for management review.
- Collaborate with cross-functional teams.
- Conduct calibration sessions with BPO teams to ensure consistent application of moderation policies.
- Root Cause Analysis & Action Planning
- Perform in-depth RCA (Root Cause Analysis) for critical moderation issues and provide detailed insights on quality gaps.
- Develop and implement effective action plans to address identified quality issues.
- Track and monitor the effectiveness of implemented corrective actions.
- Create case studies and learning materials based on quality analysis findings.
Qualifications
- Bachelor's degree or above.
- Minimum 3 years of hands-on and in-depth experience in e-commerce safety and quality analysis is a must.
- Proven experience in content moderation, quality assurance, or trust and safety operations.
- Experience working with BPO teams preferred.
Language & Communication Skills
- Fluency in English is a must. Knowledge in another European language is a plus.
- Excellent coordination skills and communication skills across multiple cross-functional teams to build plans and projects.
- Strong written and verbal communication skills for reporting and stakeholder management.
Technical & Analytical Skills
- Ability to digest large data sets/policies in a cohesive and actionable manner.
- Familiarity with office software such as Excel, Word, PowerPoint, etc.
- Strong analytical skills with experience in data analysis and reporting.
- Basic understanding of SQL or data visualization tools is a plus.
EMEA Moderation Quality Assurance Specialist in City of London employer: TikTok Shop
Contact Detail:
TikTok Shop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EMEA Moderation Quality Assurance Specialist in City of London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those who work at companies you're eyeing. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by practising common questions related to moderation and quality assurance. We recommend doing mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your analytical skills! Bring examples of how you've tackled quality issues in the past. Use data to back up your claims and demonstrate your problem-solving abilities during interviews.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace EMEA Moderation Quality Assurance Specialist in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the EMEA Moderation Quality Assurance Specialist role. Highlight your experience in content moderation and quality assurance, and don’t forget to mention any relevant skills that match the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about creating a trustworthy e-commerce platform and how your background makes you a perfect fit for the team. Keep it engaging and personal!
Showcase Your Analytical Skills: Since this role involves a lot of data analysis, make sure to highlight your analytical skills in your application. Mention any tools or methods you’ve used to analyse data and improve processes in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on our radar quickly!
How to prepare for a job interview at TikTok Shop
✨Know Your Stuff
Make sure you understand the ins and outs of e-commerce safety and quality analysis. Brush up on content moderation policies and be ready to discuss how you've handled similar situations in the past. This will show that you're not just familiar with the role, but that you can bring valuable insights to the table.
✨Data is Your Best Friend
Since this role involves a lot of data analysis, be prepared to talk about your experience with large data sets. Bring examples of how you've used data to identify trends or improve processes. If you have any experience with SQL or data visualisation tools, make sure to highlight that too!
✨Communication is Key
You'll need to collaborate with various teams, so demonstrate your strong communication skills. Think of examples where you've successfully coordinated with cross-functional teams or presented findings to stakeholders. This will show that you can effectively manage relationships and convey important information.
✨Prepare for Root Cause Analysis
Since the role involves performing in-depth RCA for moderation issues, be ready to discuss your approach to problem-solving. Share specific instances where you've identified quality gaps and implemented action plans. This will showcase your analytical skills and your ability to drive improvements.
