At a Glance
- Tasks: Oversee daily operations and optimise fulfillment performance for TikTok Shop UK.
- Company: Join TikTok, a leading platform for creativity and innovation.
- Benefits: Competitive salary, diverse culture, and opportunities for growth.
- Other info: Collaborate with diverse teams and embrace challenges for continuous learning.
- Why this job: Make an impact in a fast-paced environment while driving global expansion.
- Qualifications: Bachelor's degree and 2.5+ years in e-commerce or supply chain required.
The predicted salary is between 40500 - 49500 £ per year.
Responsibilities
About the Team: The Supply Chain and Logistics team plays a vital role in ensuring a strong and efficient supply chain and logistics infrastructure that drives business growth and enables global expansion. They provide business planning guidance and logistics strategy assistance to existing businesses, helping them optimise their operational efficiency.
- End-to-End Operations & KPIs: Oversee the daily operations of TikTok Shop UK FBT (warehousing & last-mile), establishing and monitoring core KPIs (e.g., dispatch rate, inventory accuracy, CPO) to optimize fulfillment performance.
- SOPs & Process Improvement: Drive the implementation of standard operating procedures (SOPs) across all warehouses and establish health monitoring mechanisms to ensure continuous process optimization.
- Mega Campaign Execution: Collaborate with Commercial and S&OP teams to design and execute capacity, manpower, and operational assurance plans for major promotional events (e.g., Black Friday, Summer Sale).
- Project Management (PMO): Lead the end-to-end delivery of complex FBT projects (e.g., new warehouse launches, system rollouts) by managing milestones, WBS, resources, and post-project reviews.
- Cross-Functional Collaboration: Align with cross-functional stakeholders—including Product/Tech, Logistics, Merchant Operations, and Service Providers—to ensure transparent and high-quality project execution.
- Exception & Risk Management: Monitor fulfillment anomalies, establish SLAs for issue escalation, develop contingency plans for systemic risks, and drive Root Cause Analysis (RCA) with the QC team.
- Data-Driven & System Optimization: Build data dashboards to visualize metrics, propose WMS/OMS system enhancements, and leverage data to drive strategic decisions on network and inventory planning.
Qualifications
- Minimum Qualification(s): Bachelor's degree or above, preferably in Supply Chain, Logistics, Industrial Engineering, or Business-related fields; 2.5+ years of experience in e-commerce fulfillment, warehousing/delivery, or supply chain. Experience with TikTok Shop, Amazon FBA, or cross-border e-commerce is highly preferred; Strong operational control capabilities combined with excellent project management skills (PMO mindset). Familiar with EU and UK e-commerce warehouse operations (Inbound/Inventory/Outbound) and last-mile delivery networks (e.g., DPD, GLS, local LSPs); Highly data-sensitive and proficient in Excel, SQL, and BI tools.
- Preferred Qualification(s): Experience working closely with logistics operations, merchant management, and customer service teams in Europe. Familiarity with European logistics regulations, including dangerous goods handling and compliance management.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an 'Always Day 1' mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
UK FBT Fulfillment Operations Project Management Officer - TikTok Shop in London employer: TikTok Inc.
At TikTok, we pride ourselves on being a dynamic and innovative employer that fosters creativity and collaboration in the heart of London. Our inclusive work culture encourages personal and professional growth, offering employees the chance to thrive in a fast-paced environment while contributing to a mission that inspires joy and connection globally. With a commitment to diversity and a focus on meaningful impact, joining our team means being part of a community that values your unique perspective and empowers you to make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land UK FBT Fulfillment Operations Project Management Officer - TikTok Shop in London
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like TikTok Inc. and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at TikTok Inc.!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like TikTok Inc. keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace UK FBT Fulfillment Operations Project Management Officer - TikTok Shop in London
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to TikTok Inc.:This is your chance to really connect with the team at TikTok Inc.. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at TikTok Inc.
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with TikTok Inc..
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show TikTok Inc. that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at TikTok Inc.. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
