At a Glance
- Tasks: Drive customer insights and enhance e-commerce experiences through data analysis and collaboration.
- Company: Join TikTok, the leading platform for creativity and connection.
- Benefits: Competitive salary, inclusive culture, and opportunities for growth in a dynamic environment.
- Other info: Thriving in a fast-paced environment with global collaboration opportunities.
- Why this job: Make a real impact on user experiences while working with a passionate team.
- Qualifications: Degree or equivalent experience, strong analytical skills, and a passion for customer satisfaction.
The predicted salary is between 56250 - 68750 £ per year.
Overview
Service Insights (SI) Program Manager within the Global E-Commerce's Governance and Experience (GNE) and Service and Support Center (SSC) teams.
The SI team focuses on identifying gaps and opportunities through VOC and VOB analysis, driving cross-functional problem solving, product revamps, and strategy enhancements to create a trustworthy and delightful e-commerce experience for buyers, sellers, and creators.
Responsibilities
- Drive a comprehensive "Voice of the Customer/Business/Creators" strategy and define methods to align service insights with in-depth user analyses to understand and predict user behavior.
- Develop an intelligence and business insight strategy based on analysis of customer inputs and satisfaction scores.
Present results to leadership with actionable recommendations to improve customer experience.
- Create communications and define integration processes for service insights into cross-functional action plans; establish ongoing tracking and reporting.
- Navigate ambiguity in a fast-changing environment with a proven ability to thrive in a matrix organization.
- Provide innovative solutions to improve customer satisfaction with country/region refinements at a global level.
- Lead the development of strategy and vision for multiple areas, influencing key internal and external stakeholders.
- Present and report key business outcomes with measurable data and customer voices to senior management to align on executive plans.
- Collaborate with internal and external teams (e. g., Experience, Governance, Service Delivery, Operational Excellence, Product) to ensure project delivery and successful cross-functional collaboration.
Qualifications
- Minimum Qualifications
- BA/BS degree or equivalent practical experience.
- Experience managing complex data analytics and related business metrics.
- Experience working cross-group and cross-level with all levels of management.
- Experience in problem solving, issue-resolution, ability to work in a deadline-driven environment, attention to detail, and multitasking.
- Preferred Qualifications
- Experience in global service launches, especially in new market kickoffs.
- Passion for customers and designing/implementing experience KPIs and other measures.
- Ability to balance experience and growth and drive planning and execution of initiatives across a global organization.
- Ability to advocate and influence without direct ownership; cross-group and cross-level collaboration.
- Strong verbal and written communication skills with demonstrated experience engaging and influencing senior executives.
- Strong ownership and team player mindset with focus on delivering high-quality results.
- Experience in e Commerce or marketplace platforms.
- About Tik Tok
Tik Tok is the leading destination for short-form mobile video.
Our mission is to inspire creativity and bring joy.
Tik Tok's global headquarters are in Los Angeles and Singapore, with offices worldwide.
Why Join Us
Inspiring creativity is at the core of Tik Tok's mission.
Our innovative product helps people express themselves, discover, and connect.
Our diverse teams collaborate to create value for communities, inspire creativity, and bring joy.
We embrace curiosity, humility, and a data-driven mindset to make an impact in a rapidly growing tech company.
Diversity & Inclusion
Tik Tok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives.
Our platform connects people globally and so does our workplace.
We celebrate diverse voices and strive to reflect the communities we reach.
TikTok Shop- Service Insights Associate in London employer: TikTok Inc.
At TikTok, we pride ourselves on being a dynamic and innovative employer that fosters creativity and collaboration in the heart of London. Our inclusive work culture encourages personal and professional growth, offering employees the chance to thrive in a fast-paced environment while contributing to a mission that inspires joy and connection globally. With a commitment to diversity and a focus on meaningful impact, joining our team means being part of a community that values your unique perspective and empowers you to make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land TikTok Shop- Service Insights Associate in London
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like TikTok Inc. are looking for when hiring for a TikTok Shop- Service Insights Associate.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to TikTok Inc. for the TikTok Shop- Service Insights Associate, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at TikTok Inc. as a TikTok Shop- Service Insights Associate, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out TikTok Inc.’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a TikTok Shop- Service Insights Associate.
We think you need these skills to ace TikTok Shop- Service Insights Associate in London
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at TikTok Inc., make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with TikTok Inc.'s goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at TikTok Inc.. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at TikTok Inc.
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that TikTok Inc. uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at TikTok Inc.. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
