At a Glance
- Tasks: Manage daily operations at TikTok Shop's fulfillment centers and enhance merchant experiences.
- Company: Join the dynamic team at TikTok Shop, a leader in e-commerce logistics.
- Benefits: Enjoy competitive pay, health insurance, paid time off, and a 401(k) plan.
- Other info: Fast-paced environment with opportunities for growth and collaboration.
- Why this job: Be part of an innovative company and make a real impact in e-commerce logistics.
- Qualifications: Bachelor's degree and experience in warehouse management or e-commerce logistics required.
The predicted salary is between 40500 - 49500 £ per year.
TikTok Shop's Supply Chain & Logistics is looking for a Fulfillment Center Operations Associate to support daily operations across our U.S. Midwest/Southeast/South Region fulfillment centers. This role focuses on managing inbound/outbound exceptions, coordinating with third-party logistics partners and internal cross-functions, and fostering efficient communication channels to enhance both merchant and customer experiences while maintaining LSP relationships. The ideal candidate is detail-oriented, solution and results-driven, and experienced in warehouse operations.
Key Responsibilities
- Manage daily inbound and outbound exceptions for Midwest/Southeast/South Region fulfillment centers.
- Work closely with merchant team and quality team to resolve merchant or logistics issues within SLA targets.
- Partner with TT site managers and LSP POC to improve SOPs and achieve KPIs related to exception handling.
- Collaborate cross-functionally to gather merchant and LSP feedback and identify process improvement opportunities.
- Assist in designing and refining operational SOPs to enhance merchant experience.
- Monitor each site's returns dwells and process. Collaborate cross-functionally to resolve within SLA.
- Monitor and analyze site performance metrics to ensure service levels are met or exceeded.
- Daily on-site supervision, monitoring the issues identified in the site.
Qualifications
Minimum Qualifications
- Bachelor's degree or above.
- Experience in warehouse management, merchant success, or customer experience within a logistics framework, focusing on small and medium-sized one-piece dropshipping business.
- E-commerce logistics experience is preferred.
- Strong problem-solving skills with attention to detail.
Preferred Qualifications
- Experience in retail e-commerce logistics in warehouse setting.
- Proven success in a fast-paced operational environment.
- Track record of effective collaboration with cross-functional teams.
TikTok Shop - Fulfillment Centers Operations Associate, Merchant Support in London employer: TikTok Inc.
At TikTok, we pride ourselves on being a dynamic and innovative employer that fosters creativity and collaboration in the heart of London. Our inclusive work culture encourages personal and professional growth, offering employees the chance to thrive in a fast-paced environment while contributing to a mission that inspires joy and connection globally. With a commitment to diversity and a focus on meaningful impact, joining our team means being part of a community that values your unique perspective and empowers you to make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land TikTok Shop - Fulfillment Centers Operations Associate, Merchant Support in London
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like TikTok Inc. and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at TikTok Inc.!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like TikTok Inc. keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace TikTok Shop - Fulfillment Centers Operations Associate, Merchant Support in London
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to TikTok Inc.:This is your chance to really connect with the team at TikTok Inc.. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at TikTok Inc.
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with TikTok Inc..
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show TikTok Inc. that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at TikTok Inc.. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
