At a Glance
- Tasks: Investigate and prevent fraud in a dynamic e-commerce environment.
- Company: Join TikTok, the leading platform for creativity and connection.
- Benefits: Competitive salary, diverse culture, and opportunities for growth.
- Other info: Collaborative team with a focus on innovation and continuous learning.
- Why this job: Make a real impact by protecting users and enhancing platform integrity.
- Qualifications: 4+ years in fraud operations; analytical and detail-oriented skills required.
The predicted salary is between 54450 - 66550 £ per year.
Responsibilities
About the team
The Tik Tok e-Commerce Governance and Experience team is responsible for ensuring our marketplace is safe and trustworthy for users, sellers, and creators globally.
We value user satisfaction and work on policies, rules, and systems to ensure quality for our community.
As an Anti-fraud investigations and operations analyst, you will be responsible for building, improving, and monitoring business processes that detect and prevent fraudulent activities in various scenarios including transactions, KYC, onboarding, and seller-creator affiliation.
- Lead investigations and analysis of suspicious behaviour, fraudulent transactions, and abuse in a timely manner to protect the integrity of the platform.
- Identify vulnerabilities, and collaborate with cross functional teams to mitigate or prevent occurrences of fraudulent activity.
- Monitor user communities for emerging threats and new methods of fraud.
- Respond to escalations, and manage the incident until the case is resolved.
- Engage with various business, technology, and security/risk stakeholders to identify and solve risk problems at scale.
- Collaborate with product, and data teams to build solutions to proactively or reactively prevent exploitation of the platform.
- Collaborate with Legal, Public Affairs, and other cross-functional teams (when needed) to investigate and respond to regulator inquires on fraud and (or) crime-related activities.
- Produce regular high-quality fraud reports to summarize new trends and business impacts for updating management teams.
- Perform other ad-hoc tasks related to fraud operations.
- Cross-timezone work and travel if required for work.
Qualifications
Minimum Qualification(s)
- Minimum of 4+ years professional experience in operations, and investigations related to fraud, abuse, or cybercrime.
- Detail-oriented, highly analytical, and strong project management skills.
- Ability to understand opposing points of view on highly complex issues.
- Strong ability to gather information from various online sources and community groups.
Preferred Qualification(s)
- Capacity to draw actionable insights from datasets; knowledge of SQL, Python, or equivalent is a plus.
- Prior law enforcement and/or prosecution experience is a plus.
- Experience with or strong interest in using AI/ML models to enhance fraud detection, investigation efficiency, and prevention strategies.
- About Tik Tok
Tik Tok is the leading destination for short-form mobile video.
At Tik Tok, our mission is to inspire creativity and bring joy.
Tik Tok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of Tik Tok's mission.
Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible.
Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people.
We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company.
Every challenge is an opportunity to learn and innovate as one team.
We're resilient and embrace challenges as they come.
By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users.
When we create and grow together, the possibilities are limitless.
Join us.
Diversity & Inclusion
Tik Tok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives.
Our platform connects people from across the globe and so does our workplace.
At Tik Tok, our mission is to inspire creativity and bring joy.
To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.
We are passionate about this and hope you are too.
TikTok Shop - Fraud Investigations and Risk Operations Analyst in London employer: TikTok Inc.
At TikTok, we pride ourselves on being a dynamic and innovative employer that fosters creativity and collaboration in the heart of London. Our inclusive work culture encourages personal and professional growth, offering employees the chance to thrive in a fast-paced environment while contributing to a mission that inspires joy and connection globally. With a commitment to diversity and a focus on meaningful impact, joining our team means being part of a community that values your unique perspective and empowers you to make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land TikTok Shop - Fraud Investigations and Risk Operations Analyst in London
✨Get Involved in the Cybersecurity Community
Diving into the cybersecurity community is key for landing that full-time gig. Join forums like Reddit's r/cybersecurity or attend local meetups to connect with industry veterans and other job seekers. Networking is everything in this field—don’t just be a passive lurker!
✨Show Off Your Skills with Capture the Flag Competitions
Participate in Capture the Flag (CTF) competitions; these are not just a fun way to boost your skills but also a chance to showcase your talent to potential employers. Many companies, including TikTok Inc., love seeing candidates who actively engage in these challenges.
✨Tailor Your Online Presence
Make sure your LinkedIn and any professional profiles reflect your cybersecurity expertise. Share your projects, whether they’re personal or from a previous role, to catch the eye of hiring managers. This is how they’ll find your passion and commitment to the field!
✨Apply Directly Through TikTok Inc.
Don’t forget to head straight to our website and check out any openings for cybersecurity roles at TikTok Inc.. Applying directly can sometimes give you an edge, especially if you can mention that you've been following our work or engaging in the community.
We think you need these skills to ace TikTok Shop - Fraud Investigations and Risk Operations Analyst in London
Some tips for your application 🫡
Show off your technical skills:In cybersecurity, it's crucial to highlight your technical prowess. Make sure your CV showcases specific skills like network security, penetration testing, or threat analysis. If you have relevant certifications (like CEH or CISSP), pop those on the front page to grab attention!
Tailor your portfolio for the role:Even for a full-time role, a portfolio can set you apart. If you've worked on any cybersecurity projects—be it CTF challenges, security assessments, or research papers—include these in your application. This demonstrates not just your skills, but also your hands-on experience!
Use real-world examples:When writing your cover letter, don’t just stick to your qualifications. Share real-world examples of how you’ve tackled security issues or vulnerabilities. This gives the hiring team at TikTok Inc. insight into your practical problem-solving abilities and makes your application memorable.
Demonstrate your passion for cybersecurity:Cybersecurity is an ever-evolving field, so show us that you’re always learning! Mention any recent courses, webinars, or industry events you’ve attended. This not only exhibits your enthusiasm but also signals to TikTok Inc. that you’re committed to staying ahead in the game.
How to prepare for a job interview at TikTok Inc.
✨Sharpen Your Technical Skills
For a role in cybersecurity, it’s essential to be up-to-date with the latest tools and techniques. Brush up on your knowledge of firewalls, intrusion detection systems, and vulnerability assessment tools. Be ready to discuss specific scenarios where you’ve applied these skills, as hands-on experience can really set us apart in interviews.
✨Prepare for Scenario-Based Questions
Expect the interviewers at TikTok Inc. to throw in some hypothetical situations to see how you’d handle them. Think about common security breaches or incidents and be prepared to explain how you would respond. This not only shows your problem-solving skills but also your understanding of real-world cybersecurity challenges.
✨Highlight Your Certifications
Certifications like CompTIA Security+, CISSP, or CEH can give you a significant edge in a full-time role in cybersecurity. Make sure to mention these during your interview and be prepared to discuss what you learned through those certifications and how they relate to the position at TikTok Inc..
✨Show Your Passion for Cybersecurity
Since you’re going for a full-time gig, showing genuine enthusiasm for the field can make all the difference. Share any personal projects, blogs, or communities you’re part of that relate to cybersecurity. This not only showcases your passion but also your commitment to staying engaged in this ever-evolving field.
