TikTok Shop – Ecommerce Anti-fraud Investigations and Operations Analyst in London

The TikTok E-commerce Governance and Experience team is responsible for ensuring our marketplace is safe and trustworthy for users, sellers, and creators globally. We value user satisfaction and work on policies, rules, and systems to ensure quality for our community.

Responsibilities

• Investigations & Incident Management: Lead investigations and analysis of suspicious behaviour, fraudulent transactions, and abuse in a timely manner to protect the integrity of the platform. Respond to escalations and manage incidents end-to-end until resolution.
• Regional Strategy Ownership: Deeply understand business objectives and the specific risk landscape to make critical, data-driven decisions on risk thresholds, rule calibrations, and the launch of new defence strategies, effectively balancing platform security with regional business growth.
• Threat Intelligence & Vulnerability Mitigation: Monitor user communities for emerging threats and new methods of fraud. Identify vulnerabilities and collaborate proactively with cross-functional teams to mitigate occurrences of fraudulent activity before they scale.
• Cross-Functional Collaboration: Engage with business, technology, product, data, and security/risk stakeholders to align risk strategies with commercial goals. Collaborate with Legal, Public Affairs, and regulators to investigate and respond to localized inquiries on fraud or crime-related activities.
• Reporting & Strategy: Produce regular high-quality fraud reports summarising new trends, model performance, and business impacts to influence management and guide regional business strategy.
• AI Workflow & Agent Design: Own regional risk AI workflow optimisation. Define AI opportunities for operational processes and capabilities and ideally build AI agents to drive operational improvements, automate investigative tasks, and scale risk detection capabilities.

Minimum Qualification(s)

• Minimum of 4+ years professional experience in operations, and investigations or risk strategy related to fraud, abuse, or cybercrime.
• Strategic Decision‑Making: Proven ability to act as a regional owner, demonstrating a strong understanding of market dynamics and the ability to autonomously make high‑stakes decisions on risk thresholds and strategy launches.
• Strong Data Extraction & Analytics: Must have the capacity to draw actionable insights from complex datasets; proficiency in SQL is required. Ability to understand opposing points of view on highly complex issues and strong ability to gather information from various online sources and community groups.
• AI & Model Literacy: Proven ability to interpret machine learning model performance metrics (e.g., precision, recall, and data drift signals) and translate them into operational adjustments.

Preferred Qualification(s)

• Proficiency in Python or equivalent programming languages for advanced data manipulation and automation.
• Prior law enforcement, trust & safety policy, or prosecution experience is a strong plus.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok’s global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok’s mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy – a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We’re resilient and embrace challenges as they come. By constantly iterating and fostering an “Always Day 1” mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.