At a Glance
- Tasks: Manage seller onboarding and detect early risks for new sellers on TikTok Shop.
- Company: Join TikTok, the leading platform for short-form mobile video.
- Benefits: Competitive salary, diverse team, and opportunities for creativity and growth.
- Other info: Dynamic environment with a focus on diversity and inclusion.
- Why this job: Make a real impact in e-commerce while inspiring creativity and joy.
- Qualifications: Bachelor's degree, analytical skills, and experience in e-commerce or policy enforcement.
The predicted salary is between 51750 - 63250 £ per year.
Seller Onboarding Program Manager, Governance & Experience, Tik Tok Shop
Responsibilities
- This role sits in our Seller Governance team and is responsible for our seller onboarding and early risk detection for new sellers through onboarding and probation processes.
- Identify patterns in risky seller behaviour, partner with business teams to enable good sellers to grow on the platform.
- Analyze data, identify key areas for improvement and translate into clear, concise, and impactful insights that inform business strategy and project prioritization in the Business Requirements Document.
- Triangulate findings and insights from across different sources to scope out risky sellers.
- Collaborate with cross‑functional teams and key stakeholders to gather requirements, design best‑fit solutions, and inform project timelines and resources needed.
- Build an understanding of compliance requirements for sellers and ensure these are met by current onboarding processes; build continuous improvements in seller onboarding compliance via the internal and external audit process.
- Act as a SME in Seller Governance for a specific early seller risk detection program, providing feedback to internal stakeholders (in Business, Product and other areas of Governance) on key delivery experience gaps and priorities.
- Support investigation and the development of the Seller Governance team's internal knowledge and SOPs.
Qualifications
- Minimum Qualifications
- Bachelor's degree and above, ideally from a Business, Operations, Compliance, or related fields.
- Analytical mindset (Excel/Google Sheets, basic SQL a plus); demonstrated analytical and quantitative skills; ability to use data and metrics to back up assumptions, recommendations, and drive action.
- Experience in e‑commerce, marketplace dynamics, and/or policy enforcement.
- Strong communication skills with the ability to impact business decisions and influence technical and non‑technical audiences through analytical insight and project management.
- Strong sense of responsibility and innovation, self‑driven, and results‑oriented; clear logic, enjoys analysing the essence of things, and excels at systematically solving problems.
- Preferred Qualifications
- Experience in E‑Commerce or marketplace platforms with strong commercial acumen.
- Able to navigate through ambiguity and a fast changing environment; proven track record to thrive in a matrix environment and use hypothesis‑based decision making frameworks.
- About Tik Tok
Tik Tok is the leading destination for short‑form mobile video.
At Tik Tok, our mission is to inspire creativity and bring joy.
Tik Tok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of Tik Tok's mission.
Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible.
Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people.
We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company.
Every challenge is an opportunity to learn and innovate as one team.
We're resilient and embrace challenges as they come.
By constantly iterating and fostering an “Always Day 1” mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users.
When we create and grow together, the possibilities are limitless.
Join us.
Diversity & Inclusion
Tik Tok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives.
Our platform connects people from across the globe and so does our workplace.
At Tik Tok, our mission is to inspire creativity and bring joy.
To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.
We are passionate about this and hope you are too.
Seller Onboarding Program Manager, Governance & Experience, TikTok Shop in London employer: TikTok Inc.
At TikTok, we pride ourselves on being a dynamic and innovative employer that fosters creativity and collaboration in the heart of London. Our inclusive work culture encourages personal and professional growth, offering employees the chance to thrive in a fast-paced environment while contributing to a mission that inspires joy and connection globally. With a commitment to diversity and a focus on meaningful impact, joining our team means being part of a community that values your unique perspective and empowers you to make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Seller Onboarding Program Manager, Governance & Experience, TikTok Shop in London
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like TikTok Inc. are looking for when hiring for a Seller Onboarding Program Manager, Governance & Experience, TikTok Shop.
✨Showcase Your Skills with an Online Portfolio
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✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at TikTok Inc. as a Seller Onboarding Program Manager, Governance & Experience, TikTok Shop, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out TikTok Inc.’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Seller Onboarding Program Manager, Governance & Experience, TikTok Shop.
We think you need these skills to ace Seller Onboarding Program Manager, Governance & Experience, TikTok Shop in London
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at TikTok Inc., make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with TikTok Inc.'s goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at TikTok Inc.. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at TikTok Inc.
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that TikTok Inc. uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at TikTok Inc.. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
