At a Glance
- Tasks: Lead strategic projects to enhance advertiser experience and improve operational metrics.
- Company: Join TikTok, the leading platform for short-form mobile video.
- Benefits: Be part of a diverse team with opportunities for growth and innovation.
- Other info: Embrace challenges and foster an inclusive workplace that values diverse perspectives.
- Why this job: Make a real impact in a fast-paced environment while inspiring creativity.
- Qualifications: 4+ years in operations or project management; strong analytical and communication skills.
The predicted salary is between 54000 - 66000 £ per year.
Responsibilities
The Advertiser Experience EUI team collectively provides support in the EUI region to drive improvement regionally and globally.
The team plays a critical role in driving initiatives to mitigate risks in Ads and Commerce, ensuring high advertising quality on our platform.
As a Program Manager in our Advertiser Experience EUI team, you will partner directly with our clients in collaboration with the Sales team to enhance advertisers' experience on our platform.
You will collaborate with cross-functional stakeholders in Policy, Training, and Operations to assess and optimize existing services, providing qualitative and quantitative feedback on emerging issues.
Additionally, you will develop strategic playbooks and initiatives in the EUI region driving support each quarter and each half, driving improvements.
Key Responsibilities
- Partner with cross-functional teams, particularly our Sales function, to lead and contribute to large‑scale strategic projects as well as solve ongoing operational problems at scale.
- Build strong, strategic relationships with leaders across EUI Sales, and Integrity.
- Improve operational metrics through educational initiatives and proactively communicate regular updates, concerns, trends, and the impact of changes to internal and external stakeholders.
- Effectively communicate our broader policy approach to internal and external audiences, as required.
- Manage, coordinate, and support policy enforcement projects as needed.
- Inform, influence, and execute new strategies and tactics using sound analysis and impact metrics to support the position.
- Leverage data‑informed insights to drive new products and initiatives.
- Work with data and measurement partners to identify and track key program performance indicators, ensuring the results contribute to overall company, product, customer, and community experience goals.
- Identify trends to enhance support and detection processes and improve team efficiency.
- Consult and coach sales & advertisers to achieve greater results on Tik Tok platforms.
- Minimum Qualifications
- 4+ years of work experience in an operations, analytics, project and program management environment.
- Demonstrated experience initiating and driving projects to completion with minimal guidance.
- Innovative and process‑oriented, experienced in taking the lead on issues with a data‑driven pragmatic approach.
- Experienced in communicating the results of analyses with senior stakeholders of multiple cross‑functional teams to influence the strategy and approach.
- Experienced in ramping up a program from concept and formulating frameworks.
- Experienced in working collaboratively within a diverse team and environment.
- Entrepreneurial mindset, self‑driven, adept at dealing with ambiguity, and experienced in working in fast‑paced environments with a passion for innovation.
- Preferred Qualifications
- Experience in Trust and Safety or Advertiser Integrity for social media platforms.
- About Tik Tok
Tik Tok is the leading destination for short‑form mobile video.
At Tik Tok, our mission is to inspire creativity and bring joy.
Tik Tok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of Tik Tok's mission.
Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible.
Together, we create value for our communities, inspire creativity and bring joy – a mission we work towards every day.
We strive to do great things with great people.
We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company.
Every challenge is an opportunity to learn and innovate as one team.
We're resilient and embrace challenges as they come.
By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users.
When we create and grow together, the possibilities are limitless.
Join us.
Diversity & Inclusion
Tik Tok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives.
Our platform connects people from across the globe and so does our workplace.
At Tik Tok, our mission is to inspire creativity and bring joy.
To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.
We are passionate about this and hope you are too.
Program Manager, Advertiser Experience, EUI in London employer: TikTok Inc.
At TikTok, we pride ourselves on being a dynamic and innovative employer that fosters creativity and collaboration in the heart of London. Our inclusive work culture encourages personal and professional growth, offering employees the chance to thrive in a fast-paced environment while contributing to a mission that inspires joy and connection globally. With a commitment to diversity and a focus on meaningful impact, joining our team means being part of a community that values your unique perspective and empowers you to make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Program Manager, Advertiser Experience, EUI in London
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Program Manager, Advertiser Experience, EUI at TikTok Inc.!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like TikTok Inc. or be willing to refer you for that Program Manager, Advertiser Experience, EUI position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from TikTok Inc. who’s on the lookout for their next Program Manager, Advertiser Experience, EUI star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Program Manager, Advertiser Experience, EUI role at TikTok Inc.!
We think you need these skills to ace Program Manager, Advertiser Experience, EUI in London
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at TikTok Inc.. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at TikTok Inc.
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at TikTok Inc.. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
