Logistics Network Planning and Quality Control Manager, TikTok Shop in London

We are seeking a Logistics Network Planning and Quality Control Manager to join our Europe Logistics Operations team, responsible for CBT solutions. Responsible for UK & Pan EU first mile collection and consolidation operations, creating forecasting methods, modelling physical collection capacity, planning forward strategy, and developing cost solution designs.

Working with cross-functional teams and external suppliers to consume data and supply data, and improve operational intelligence, model capacity and utilisation requirements within the First Mile space of logistics. Identify pain points, recommend optimal solutions and optimise processes and deliver against KPI's. Build procedures and systems to gain better performance for platforms, merchants, consumers, creators. Solutions include but are not limited to fulfillment system features, supplier platforms, driver facing applications, internal shipment tracking software, consolidation operations network design, warehouse management system.

Coordinate with internal and external teams, write business recommendations to propose change and ensure designed solutions are launched as planned with quality in mind.

Minimum Qualifications:

• Bachelor's degree or above, solid years of working experience in the UK/EU e-commerce warehousing and fulfillment industry. Familiar with First Mile, Consolidation, Middle Mile or E2E Warehouse Operations.
• A previous stakeholder working or driving system changes, building from scratch is a bonus, including forecasting platforms for capacity planning, driver applications and FM or MM network design.
• E-commerce thinking, customer-oriented, spirit of exploration, strong sense of responsibility, strong data analysis skill and project management skill, and rich experience in cross-functional communication and coordination.
• Data-oriented with experience in creating logical planning models based on historical learnings, a preferred skillset in SQL or Python.
• Able to write comprehensive documentation, having prepared business cases with recommendations for significant changes is a must.

Preferred Qualifications:

• Data-centric with strong analytical skills: capable of building models to identify trends, use historical learnings for future planning, and assess and mitigate risks using data-driven decisions.
• Excellent problem-solving skills: capable of identifying, assessing, writing and discussing risks with recommendations for improvement with the intention of solution design and delivering results.
• Managing product lifecycle: Proven background or skillset to build or support product development teams, strategic forward thinking with experience ownership of metrics and roadmaps with mid/long term goals.
• Excellent stakeholder management skills: Collaborate with cross-functional teams and external contractors to set clear expectations, align project priorities and milestones, drive accountability for metric and ops KPI's.
• Strong change management skills: Capable of processing requests, adapting processes, handling timelines and building supporting mechanisms for change.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.