At a Glance
- Tasks: Drive operational excellence in IT infrastructure and automation across EMEA.
- Company: Join TikTok, a leading platform for creativity and connection.
- Benefits: Competitive salary, diverse culture, and opportunities for growth.
- Other info: Dynamic environment with a focus on innovation and collaboration.
- Why this job: Make a real impact on technology experiences for users worldwide.
- Qualifications: Experience in enterprise infrastructure and automation skills required.
The predicted salary is between 63000 - 77000 £ per year.
- IT Service Operation and Automation Engineer - London
- Team
Introduction:
The EMEA IT Service Operations team at Tik Tok manages the IT and AV infrastructure across our offices, ensuring a seamless, secure, and efficient technology experience for end users.
We’re seeking a high‑impact, outcome‑driven Infrastructure & Automation engineer to drive operational excellence across our EMEA IT estate.
This strategic individual contributor role is ideal for someone with deep technical capability, relentless curiosity, and the maturity to influence cross‑regionally—without direct line management.
Responsibilities
- Infrastructure Operations
- Support operational resilience, performance tuning, and documentation of enterprise infrastructure across EMEA sites—including LAN/WAN, wireless, server rooms, data centres, and AV systems—to ensure availability, efficiency, and audit readiness.
- Own the regional DR/BCP programme, ensuring all environments are fully documented, periodically tested, and aligned with global risk management and recovery standards.
- Act as a key architect and change leader across infrastructure programmes, ensuring seamless transition from project to BAU through structured design reviews, impact assessments, and documentation of scalable solutions.
- Own vulnerability remediation and system integrity efforts across the EMEA IT estate, ensuring proactive patching, firmware updates, and compliance with corporate and regulatory standards.
- Perform enterprise‑grade wireless assessments, applying predictive and live survey techniques to optimise coverage, reliability, and user satisfaction in high‑density office environments.
- Automation & AI Enablement
- Build, deploy, and maintain automation frameworks and tooling to eliminate manual tasks, accelerate service delivery, and enhance regional operational performance.
- Design and operationalise AI‑driven initiatives—including agentic automation, copilot tools, and self‑healing systems—to drive measurable improvements in end‑user experience and support productivity.
- Governance & Service Delivery
- Champion change governance by actively participating in CAB processes, ensuring all infrastructure activity complies with policy, meets regulatory requirements, and maintains audit‑ready traceability.
- Oversee the lifecycle of service tickets within the ITSM platform, ensuring high‑quality logging, timely stakeholder updates, and full compliance with SLA targets and escalation processes.
- Maintain and evolve a robust documentation library—including SOPs, configuration standards, and knowledge assets—to enable operational continuity, onboarding efficiency, and global consistency.
- Observability & Reporting
- Own EMEA infrastructure observability—curating real‑time dashboards, refining alerting mechanisms, and delivering actionable reports to support decision‑making and service reliability.
- Act as the senior technical representative for EMEA IT Services, fostering trusted relationships with regional teams and ensuring high standards of collaboration, communication, and brand representation.
Qualifications
- Minimum Qualifications
- Extensive experience operating enterprise‑grade infrastructure across multi‑country environments.
- Demonstrable leadership in delivering automation, scripting or AI‑enhanced operations (e. g., Bash, Python, Node. js, agentic frameworks).
- Strong grasp of ITIL principles, CAB participation, and infrastructure governance.
- Comfortable navigating ambiguity, taking ownership, and leading without authority.
- Excellent documentation and stakeholder communication skills.
- Preferred Qualifications
- Bachelor’s degree in IT, Engineering or related field.
- CCNA or similar networking certification.
- ITIL v4 Foundation.
- Hands‑on exposure to AI tooling, coding and automation frameworks (e. g., Re Act, RAG, Lang Chain).
- Infrastructure and deployment knowledge.
- Database design and implementation (SQL and No SQL).
- Experience leading operational excellence across data centres, meeting room tech, or critical office infrastructure.
- About Tik Tok
Tik Tok is the leading destination for short‑form mobile video.
At Tik Tok, our mission is to inspire creativity and bring joy.
Tik Tok’s global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of Tik Tok's mission.
Our innovative product is built to help people authentically express themselves, discover and connect—and our global, diverse teams make that possible.
Together, we create value for our communities, inspire creativity, and bring joy.
Diversity & Inclusion
Tik Tok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives.
Our platform connects people from across the globe and so does our workplace.
IT Service Operation and Automation Engineer - London employer: TikTok Inc.
At TikTok, we pride ourselves on being a dynamic and innovative employer that fosters creativity and collaboration in the heart of London. Our inclusive work culture encourages personal and professional growth, offering employees the chance to thrive in a fast-paced environment while contributing to a mission that inspires joy and connection globally. With a commitment to diversity and a focus on meaningful impact, joining our team means being part of a community that values your unique perspective and empowers you to make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Operation and Automation Engineer - London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what TikTok Inc. values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges TikTok Inc. might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at TikTok Inc.!
✨Direct Apply to TikTok Inc.
Let's not forget to apply directly through the TikTok Inc. website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Operation and Automation Engineer - London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at TikTok Inc..
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at TikTok Inc.. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at TikTok Inc.
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
