At a Glance
- Tasks: Lead and optimise fulfilment operations for TikTok Shop in the UK.
- Company: Join TikTok's dynamic Supply Chain and Logistics team.
- Benefits: Competitive salary, career growth, and a vibrant work culture.
- Other info: Collaborative team atmosphere with opportunities to drive change.
- Why this job: Make an impact in a fast-paced environment with innovative logistics solutions.
- Qualifications: Bachelor's degree and 5 years of logistics experience required.
The predicted salary is between 54450 - 66550 £ per year.
The Supply Chain and Logistics team plays a vital role in ensuring a strong and efficient supply chain and logistics infrastructure that drives business growth and enables global expansion. They provide business planning guidance and logistics strategy assistance to existing businesses, helping them optimise their operational efficiency.
We are looking for an operations manager to join our EU Fulfillment Operations team, responsible for the day-to-day operation management work of fulfillment management in the UK.
- Manage and control performance and capacity of External Fulfilment Logistics providers (3PL);
- Monitor and analyze customer experience and operation performance, maintain and develop KPIs and SLAs with 3PL in a dynamic growing environment;
- Lead the conceptualization, design, and implementation of forward-thinking solutions, addressing supply chain and logistics challenges within TikTok Logistics with a strong focus on efficiency, speed, scale, and predictability;
- Work collaboratively across teams to gather and define comprehensive business requirements, ensuring that solutions are tailored to meet the specific needs of the supply chain and logistics operations;
- Manage relationships with multiple internal customers within the third party facility and cross-functionally across the organization;
- Recognize improvement opportunities specific to the cost and quality of services to be provided. Create documented business cases, present business cases to peers and leadership for approval, and provide ongoing project management;
- Collaborate closely with the systems teams to create and refine capability roadmaps that outline the development and integration of new technologies, tools, and systems required to implement the proposed solutions effectively;
- Drive the development of innovative solutions designs that leverage industry best practices and emerging technologies to address the unique challenges of the TikTok Shop Operations landscape.
Minimum Qualification(s):
- Bachelor's degree in Logistics, Operations, (Industrial/Mechanical) Engineering, Business Administration, or a related field;
- Professional fluency in English is required;
- 5 years of experience in logistics operations and at least 3 years of experience in e-fulfillment;
- Solid working experience and relationship in fulfilment service provider(s);
- Fair understanding in any segment of eCommerce logistics operation, including (but not limited to) data integration, fulfillment warehousing, first-mile pickup, parcel sorting, middle-mile, courier delivery, return process, import clearance;
- Able to work full-time onsite at the fulfilment center.
Preferred Qualification(s):
- Holder of logistics professional certification in the UK;
- Proven operations leadership experience in a fast-paced process driven environment;
- Excellent problem-solving skills: capable of identifying, assessing and mitigating risk and driving for solutions;
- Excellent analytical skills: Capable of identifying, assessing and mitigating risks or critical issues using data;
- Good project management skills: theoretical and practical knowledge of Lean techniques such as Kaizen or Six Sigma.
Fulfilment Operations Manager, FBT, TikTok Shop in London employer: TikTok Inc.
At TikTok, we pride ourselves on being a dynamic and innovative employer that fosters creativity and collaboration in the heart of London. Our inclusive work culture encourages personal and professional growth, offering employees the chance to thrive in a fast-paced environment while contributing to a mission that inspires joy and connection globally. With a commitment to diversity and a focus on meaningful impact, joining our team means being part of a community that values your unique perspective and empowers you to make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Fulfilment Operations Manager, FBT, TikTok Shop in London
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like TikTok Inc. and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at TikTok Inc.!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like TikTok Inc. keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Fulfilment Operations Manager, FBT, TikTok Shop in London
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to TikTok Inc.:This is your chance to really connect with the team at TikTok Inc.. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at TikTok Inc.
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with TikTok Inc..
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show TikTok Inc. that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at TikTok Inc.. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
