Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support e-commerce and logistics while managing customer communications and administrative tasks.
- Company: Join a dynamic team in a fast-paced operations environment.
- Benefits: Enjoy company events, pension scheme, free parking, and an on-site gym.
- Why this job: Be a key player in operations and make a real impact on customer satisfaction.
- Qualifications: 2 years in operations/logistics, strong IT skills, and excellent communication.
- Other info: Office-based role in Edinburgh with great career growth potential.
The predicted salary is between 25807 - 28900 ÂŁ per year.
We are currently seeking a proactive and detail-oriented Operations Coordinator to join our dynamic Operations team. This is an excellent opportunity for a skilled professional with a strong background in operations and logistics who thrives in a fast-paced environment. You will play a pivotal role in supporting our e-commerce, logistics, and administrative functions.
Customer Communications
- Handle customer communications regarding orders, deliveries, stock availability, and product queries.
- Accurately process e-commerce sales across platforms such as our website, Amazon, eBay, and B&Q.
- Manage Klarna payments and ensure accuracy of transactions.
- Monitor and manage back orders daily.
- Notify Team Managers of any out-of-stock items.
Email & Customer Communication
- Ensure appropriate delivery services and payment methods are applied.
- Respond to customer enquiries in a timely, professional, and accurate manner.
- Log, resolve, and follow up on customer issues and internal tasks.
Logistics Coordination
- Coordinate daily with logistics partners regarding order dispatch and issue resolution.
- Handle claims related to damaged or failed deliveries, including documentation.
- Provide Proofs of Delivery (PODs) upon request.
Administrative Support
- Track outstanding back orders and follow up as required.
- Report any stock inconsistencies to the Line Manager.
What We’re Looking For
- Minimum 2 years of experience in operations and logistics.
- Strong IT skills and confidence with numerical data.
- Excellent written and verbal communication skills.
- Ability to work well under pressure - both independently and within a small team.
- Organised, self‑motivated, and solutions‑focused with a positive “can‑do” attitude.
Working Hours
- Monday to Friday, 08:00-17:00, 40 hours per week.
This is a fully office-based role located at our South Gyle site in Edinburgh.
Benefits
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- On-site gym
Location & Commute
- Edinburgh EH12 9GD: reliably commute or plan to relocate before starting work (required).
Experience Required
- Operations & Logistics: 2 years (preferred)
- Administrative: 2 years (preferred)
Operations Coordinator employer: Tikkurila Group
Contact Detail:
Tikkurila Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their operations and logistics processes, and think of examples from your experience that showcase your skills. We want to see how you can fit into our dynamic team!
✨Tip Number 3
Practice your communication skills! Since you'll be handling customer queries and coordinating with logistics partners, being clear and concise is key. Role-play with a friend or record yourself to improve.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining our team at StudySmarter. Don’t miss out on this opportunity!
We think you need these skills to ace Operations Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in operations and logistics. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Operations Coordinator role. Be sure to mention your proactive attitude and detail-oriented nature.
Show Off Your Communication Skills: Since this role involves a lot of customer communication, make sure your written application reflects your excellent communication skills. Keep it professional yet friendly – we love a good chat!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Tikkurila Group
✨Know Your Operations Inside Out
Make sure you brush up on your knowledge of operations and logistics. Familiarise yourself with common industry terms and processes, especially those related to e-commerce and customer communications. This will help you answer questions confidently and show that you're the right fit for the role.
✨Showcase Your Communication Skills
Since the role involves a lot of customer interaction, be prepared to demonstrate your written and verbal communication skills. Think of examples where you've successfully handled customer queries or resolved issues. Practising how you articulate your thoughts can make a big difference in the interview.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Prepare by thinking of past experiences where you had to manage logistics challenges or customer complaints. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Highlight Your Organisational Skills
As an Operations Coordinator, being organised is key. Share specific examples of how you've managed multiple tasks or projects simultaneously. Discuss any tools or methods you use to stay organised, as this will show your potential employer that you can handle the fast-paced environment they offer.
