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For Companies At a Glance
- Tasks: Support e-commerce and logistics while managing customer communications and order processing.
- Company: Join a dynamic team in a fast-paced operations environment.
- Benefits: Enjoy company events, pension scheme, free parking, and an on-site gym.
- Why this job: Be a key player in operations and logistics, making a real impact every day.
- Qualifications: 2 years in operations/logistics, strong IT skills, and excellent communication.
- Other info: Full-time role in Edinburgh with great career growth opportunities.
The predicted salary is between 25807 - 28899 £ per year.
We are currently seeking a proactive and detail-oriented Operations Coordinator to join our dynamic Operations team. This is an excellent opportunity for a skilled professional with a strong background in operations and logistics who thrives in a fast-paced environment. You will play a pivotal role in supporting our e-commerce, logistics, and administrative functions.
Customer Communications
- Handle customer communications regarding orders, deliveries, stock availability, and product queries.
- Accurately process e-commerce sales across platforms such as our website, Amazon, eBay, and B&Q.
- Manage Klarna payments and ensure accuracy of transactions.
- Monitor and manage back orders daily.
- Notify Team Managers of any out-of-stock items.
Email & Customer Communication
- Ensure appropriate delivery services and payment methods are applied.
- Respond to customer enquiries in a timely, professional, and accurate manner.
- Log, resolve, and follow up on customer issues and internal tasks.
Logistics Coordination
- Coordinate daily with logistics partners regarding order dispatch and issue resolution.
- Handle claims related to damaged or failed deliveries, including documentation.
- Provide Proofs of Delivery (PODs) upon request.
Administrative Support
- Track outstanding back orders and follow up as required.
- Report any stock inconsistencies to the Line Manager.
What We're Looking For
- Minimum 2 years of experience in operations and logistics.
- Strong IT skills and confidence with numerical data.
- Excellent written and verbal communication skills.
- Ability to work well under pressure - both independently and within a small team.
- Organised, self‐motivated, and solutions‐focused with a positive "can‐do" attitude.
Working Hours
Monday to Friday, 08:00-17:00, 40 hours per week. This is a fully office-based role located at our South Gyle site in Edinburgh.
Job Types: Full-time, Permanent
Pay: £25,807.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- On-site gym
Schedule: 8 hour shift, Day shift, Monday to Friday
Location & Commute: Edinburgh EH12 9GD: reliably commute or plan to relocate before starting work (required)
Experience Required:
- Operations & Logistics: 2 years (preferred)
- Administrative: 2 years (preferred)
Operations Coordinator in Edinburgh employer: Tikkurila Group
Contact Detail:
Tikkurila Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Coordinator in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to your connections in the operations and logistics field. You never know who might have a lead on the perfect role or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Show us that you understand our e-commerce and logistics processes, and be ready to discuss how your experience aligns with our needs.
✨Tip Number 3
Practice your communication skills! As an Operations Coordinator, you'll need to handle customer queries and coordinate with logistics partners. Role-play common scenarios to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Operations Coordinator in Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Coordinator role. Highlight your experience in operations and logistics, and don’t forget to mention any relevant IT skills or customer communication experience. We want to see how you fit into our dynamic team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've handled customer communications or logistics coordination in the past. We love a good story that showcases your skills!
Show Off Your Attention to Detail: As an Operations Coordinator, attention to detail is key. Make sure your application is free from typos and errors. We appreciate candidates who take the time to double-check their work, so show us you’re meticulous right from the start!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Plus, you’ll get to see more about what we do at StudySmarter while you’re at it!
How to prepare for a job interview at Tikkurila Group
✨Know Your Operations Inside Out
Make sure you brush up on your knowledge of operations and logistics. Familiarise yourself with the specific processes mentioned in the job description, like e-commerce sales and customer communications. This will show that you're not just interested in the role but also understand what it entails.
✨Showcase Your Communication Skills
Since the role involves a lot of customer interaction, be prepared to demonstrate your excellent written and verbal communication skills. Think of examples where you've successfully handled customer queries or resolved issues, as this will highlight your ability to communicate effectively under pressure.
✨Be Ready for Problem-Solving Scenarios
Operations can be unpredictable, so expect questions that assess your problem-solving abilities. Prepare some real-life examples where you've had to think on your feet, especially regarding logistics coordination or handling claims. This will showcase your solutions-focused attitude.
✨Demonstrate Your Organisational Skills
As an Operations Coordinator, being organised is key. Bring along examples of how you've managed multiple tasks or projects simultaneously. Discuss any tools or methods you use to stay organised, as this will reassure them that you can handle the fast-paced environment they offer.
