Head of General Aviation Account Managers

Who are we?Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.The RoleThe role is responsible for leading the strategic direction, performance, budget and support of client relationships within the General Aviation (GA) team ultimately reporting to the General Aviation Exec on a monthly basis. This role combines senior leadership with hands-on commercial oversight, driving client retention and service excellence. The candidate will lead the team of General Aviation account managers and act as a senior escalation point as may be required.What you'll doLead, develop, and inspire a high-performing team of General Aviation account managersDefine team structure, territories/producers and performance objectives aligned with business goalsIdentify training requirements, put in place succession planning to build capability within the team and ensure continued client support.Establish a culture of accountability, service excellence, and client-centricityOversee a portfolio of key General Aviation accounts, acting as executive sponsor for strategic clientsFocus on key relationships investing time and tailored resources to support the development of long-term partnerships with clients to drive retentionProactive, forward-looking planning, strategic account management involving plans that map out the client's requirements, anticipate their needs, and identify where you can add value ahead of timeEnsure consistent, high-quality delivery of products and services tailored to GA customer needsChampion improvements in client experience across all touchpointsResolve escalated client issues and ensure rapid, effective resolutionAlign closely with head of technical, operations and service teams to ensure seamless executionDeliver accurate budget forecasting, pipeline visibility, and strategic reporting to senior leadershipLeverage Client Relationship Management tools and data analytics to optimize team performance and decision-making including: tracking each account manager's pipeline, renewal timelines, client touchpoints, and account health across the whole team enabling visibility without needing every detail relayed manually.Renewal/retention rates and where slippage is happeningWorkload/capacity balance across the teamClient servicing turnaround timesWho we're looking forStrong leadership presence with the ability to influence at senior levelsDeep understanding of General Aviation market dynamics and customer needsExceptional relationship management and stakeholder engagement abilitiesData-driven approach to optimise process and client service deliveryWhat do we offer in return?A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:Our successes have all come from someone brave enough to try something newWe support each other in the small everyday moments and the bigger challengesWe are determined to make a positive difference at work and beyondReasonable adjustmentsWe're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.Permanent #J-18808-Ljbffr