At a Glance
- Tasks: Train operators, troubleshoot issues, and support new machine deliveries in the field.
- Company: Join Tigercat Industries, a family-oriented company with a collaborative culture.
- Benefits: Enjoy competitive wages, profit sharing, healthcare benefits, and skills development reimbursement.
- Other info: Participate in fun social events and enjoy excellent career growth opportunities.
- Why this job: Make a real impact in the forestry industry while travelling and learning on the job.
- Qualifications: Experience with forestry equipment and strong problem-solving skills required.
The predicted salary is between 36000 - 44000 £ per year.
Tigercat Industries Inc. is looking for a highly motivated, driven, and organized Product Support Representative for Harvesting Heads, covering British Columbia. The successful candidate will be required to travel extensively to train equipment operators, support new machines deliveries, troubleshoot, and resolve issues with dealer technicians to minimize downtime of equipment. Close communication with dealers, service managers, the service team, internal management, and engineering will be required daily. Conduct root cause analysis of failures for continuing improvement and prioritization of issues.
Primary Responsibilities:
- Support new machines deliveries, harvesting heads installations, and equipment demonstrations
- Deliver training to operators and dealer technicians for new harvesting heads
- Assist dealers with troubleshooting technical issues
- Implement root cause failure analysis and effective corrective action
- Work with the service department and engineering to improve the quality of TCi products
- Solicit and analyze feedback from operators, customers, and dealers and evaluate results to identify trends and opportunities for improvement
- Prepare technical reports and document oral and written communications
- Participate in regional and national trade-shows
Education and Qualifications:
- Comprehensive understanding of Hydraulic, Electrical, Electronic, and Mechanical systems, and ability to troubleshoot and problem solve effectively
- Comprehensive knowledge of harvesting head control systems, such as Dasa, TimberRite, LogMate, Opti
- A minimum of 2 years experience working on logging sites with forestry equipment operators
- Post-Secondary diploma/degree or equivalent education and experience
- Comprehensive understanding of drawings and specifications, geometric tolerances, and dimensions
- Excellent Communication Skills
- Valid Passport and ability to travel extensively – Primarily USA/Canada, occasionally worldwide, and on short notice
- Computer skills in Microsoft programs
- Demonstrated ability to use initiative, work efficiently and independently
- Strong organizational skills, planning, and time management skills
- Must be adaptable to a changing work environment and able to deal with frequent change, delays, or unexpected events
Key relationships:
- Maintain communication with: Service Manager and Regional Service Managers
- Service Director
- Engineering Product Groups
- TCi Service and Sales Personnel
- Dealer Service & Sales Personnel
What We Can Offer You:
- Family-Oriented Company: Lots of social events, BBQ’s, pizza parties and more!
- Competitive Wages and Profit Sharing: In addition to competitive wages, we celebrate our financial success together through profit sharing.
- RRSP Matching Program: Retirement planning? We’ve got your back!
- Skills Development and Training Reimbursement: An opportunity to self-identify industry-related learning opportunities available for pre-approval and repayment.
- Company-Paid Healthcare Benefits and EAP: Your well-being matters. Our healthcare benefits go beyond prescriptions and medications. Take advantage of massages, physiotherapy, vision coverage and more! Plus, our Employee and Family Assistance Program (EAP) offers many exciting free programs.
- Active Social Committee: Take part in our annual family picnic, adult and children’s Christmas parties, theatre events, sporting events and tournaments, family outings, and discounted admission prices for attractions across Ontario!
Why work for Tigercat Industries group of companies? We're more than just a company – we're a tight-knit family, who thrives on teamwork and is dedicated to pushing the boundaries of innovation. We believe in fostering a safe, encouraging and collaborative environment where your contributions and talents are valued and supported. Interested in learning more? Visit our FAQ page or explore what our employees have to say by watching their Tigercat story! Tigercat strives to create a respectful, accessible, and inclusive work environment. Upon individual request, hiring processes will be modified to remove barriers to accommodate those with disabilities. Should any applicant require accommodation through the application, interview, or selection processes, please contact Human Resources for assistance.
Equipment Service Support - Harvesting Heads in London employer: Tigercat Industries
Tigercat Industries is an attractive employer due to its commitment to employee development and a supportive work culture. The company provides extensive training programs and opportunities for travel, allowing employees to grow their skills and gain valuable experience in the field. With a focus on collaboration and innovation, Tigercat fosters an environment where employees can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Equipment Service Support - Harvesting Heads in London
✨Join Local Manufacturing Groups
Getting involved in local manufacturing groups or associations can seriously boost your visibility. These groups often have insider info on job openings and networking events, plus they help you connect with like-minded folks in the industry. Check out what's happening in your area!
✨Show Off Your Skills in Practical Spaces
Consider participating in workshops or open days at manufacturing companies. It's a great way to show off your hands-on skills in a real-world environment and can sometimes lead to job offers right on the spot. Keep an eye on announcements from local manufacturers for these opportunities!
✨Leverage the Power of Internships
While you're looking for full-time positions, don't underestimate the power of internships! Even if you don't see a direct role, securing an internship at a company can open doors to future jobs. Many manufacturing firms prefer to hire from their intern pool, so it's definitely worth considering.
✨Apply Directly Through Company Websites
When you find a role at a company you love, like Tigercat Industries, apply directly on their website. This way, you’re more likely to be noticed by the hiring team. Plus, showing that you took the time to seek out their application process highlights your genuine interest in the firm!
We think you need these skills to ace Equipment Service Support - Harvesting Heads in London
Some tips for your application 🫡
Showcase Your Technical Skills:In the manufacturing-production sector, it's crucial to highlight your technical skills and experience. Make sure your CV features any relevant qualifications, such as certifications in machinery operation or production management, and don’t forget about any specific systems or software you’re familiar with. This can really set you apart!
Emphasise Teamwork and Communication:Working in manufacturing often means being part of a larger team. Highlight your experience in collaborative projects or environments where communication was key. Maybe you have experience with lean manufacturing principles? Talk about how you worked with your team to improve productivity and maintain quality.
Tailor Your Cover Letter to the Company:Don’t just recycle an old cover letter! Take the time to tailor your cover letter to Tigercat Industries specifically. Mention what excites you about their production processes or products, and how your previous experiences can contribute to their goals. We want to see your enthusiasm for the role!
Use Concrete Examples of Your Achievements:When detailing your work experience, include measurable achievements that can demonstrate your impact. Whether it’s improving efficiency by a certain percentage or successfully leading a project, these specifics can make a huge difference. Numbers speak volumes in the manufacturing world!
How to prepare for a job interview at Tigercat Industries
✨Know Your Manufacturing Processes
Before you walk into the interview with Tigercat Industries, brush up on the specific manufacturing processes relevant to the role. Understanding lean manufacturing principles or quality control techniques could give you a solid edge to discuss how you’d fit into their operations.
✨Technical Questions Are Key
Be prepared for technical questions around machinery, production scheduling, or materials handling. Make sure you can confidently explain how you've dealt with these in past experiences or internships. Knowing industry-specific software could also be a big plus!
✨Showcase Your Problem-Solving Skills
Manufacturing environments often focus on continuous improvement. Be ready to discuss specific instances where you’ve solved a production issue or implemented a process improvement. It’s all about demonstrating your analytical thinking and hands-on approach.
✨Align Your Values with Quality and Safety
In a full-time role, companies like Tigercat Industries value commitment to quality and safety. Be prepared to discuss how you prioritise these factors in your work. It’s about showing that you’re not just looking for a job, but that you genuinely care about contributing positively to their production environment.
