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- Tasks: Support and maintain enterprise endpoint management and patching solutions in a dynamic IT environment.
- Company: Global tech organisation focused on innovation and customer experience.
- Benefits: Competitive salary, professional development, and opportunities for international collaboration.
- Other info: Exciting projects with potential for career growth in a collaborative atmosphere.
- Why this job: Join a team that drives technological advancements and enhances critical infrastructure.
- Qualifications: Degree in Computer Science or equivalent experience; strong technical support skills required.
The predicted salary is between 45000 - 55000 £ per year.
Our client is a global technology organisation delivering innovative solutions across transportation and critical infrastructure sectors. The company focuses on improving customer experiences through advanced technology, operational excellence, and secure digital services. Operating internationally, they are committed to innovation, collaboration, and delivering high-quality solutions to both public and private sector customers.
We are seeking a Senior Systems Support Engineer to support the operational delivery and maintenance of enterprise endpoint management and patching solutions across a large-scale corporate IT environment. The successful candidate will be responsible for maintaining endpoint management platforms, delivering software deployments, managing operating system builds, supporting security patching activities, and providing 2nd/3rd line technical support. The role also involves root cause analysis, technical project delivery, and ensuring compliance across end-user environments.
Key Responsibilities:
- Ensure the availability and performance of endpoint management and software deployment platforms.
- Manage and maintain services including Software Distribution and Endpoint Configuration.
- Develop and maintain operational processes relating to system builds, patch creation, software packaging, deployments, reporting, and security controls.
- Investigate and remediate security vulnerabilities across desktop and server estates within agreed timelines.
- Support security hardening and compliance activities across front-office platforms and applications.
- Own the full lifecycle of patch deployment activities from testing through to production rollout.
- Support platform upgrades, migrations, and access control management.
- Participate in technical projects involving software deployment to bespoke hardware and devices.
- Support training and knowledge transfer activities following technical changes.
Qualifications:
- Degree in Computer Science, Engineering, or equivalent commercial experience.
- Experience deploying and supporting Microsoft operating systems across desktop and server environments.
- Experience supporting multi-platform infrastructure environments.
- Proven experience managing patch testing and deployment environments.
- Strong understanding of Microsoft Windows desktop support.
- Experience supporting Linux/Unix desktop environments.
- Experience working within ITIL environments including change and release management.
- Understanding of quality and service management standards such as ISO 9001 / ISO 20000.
- Strong networking fundamentals including TCP/IP.
- Experience with Microsoft Active Directory technologies including Group Policy.
- Experience with OS imaging and deployment technologies including PXE and system imaging solutions.
- ITIL certification.
- Microsoft certifications.
- Experience managing services against strict SLAs.
- Experience with additional scripting or development languages such as .NET and C++.
Specialist Support Officer (Contract) employer: Tiger Resourcing Group
Contact Detail:
Tiger Resourcing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Specialist Support Officer (Contract)
✨Tip Number 1
Network, network, network! Reach out to people in the industry, attend events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and its tech stack. Understand their products and services, especially around endpoint management and security. This will help you tailor your answers and show you're genuinely interested.
✨Tip Number 3
Practice your technical skills! Brush up on your knowledge of Microsoft SCCM, OS deployment, and patch management. Be ready to demonstrate your expertise during technical interviews or assessments.
✨Tip Number 4
Apply through our website! We make it easy for you to find roles that match your skills. Plus, it shows you're proactive and serious about joining our team. Don't miss out on the chance to land that dream job!
We think you need these skills to ace Specialist Support Officer (Contract)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Specialist Support Officer. Highlight your experience with endpoint management and patching solutions, as well as any relevant technical skills that match the job description.
Showcase Your Technical Skills: Don’t hold back on showcasing your technical skills! Mention your experience with Microsoft SCCM, operating system deployments, and any other relevant technologies. We want to see how you can contribute to our innovative solutions.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our commitment to operational excellence and customer experience.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you one step closer to joining our team!
How to prepare for a job interview at Tiger Resourcing Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft SCCM, operating systems, and endpoint management solutions. Be ready to discuss your experience with software deployments and patch management, as these are key aspects of the role.
✨Showcase Problem-Solving Skills
Prepare to share examples of how you've tackled technical challenges in the past. Highlight your experience with root cause analysis and how you've successfully remediated security vulnerabilities in previous roles.
✨Understand the Company’s Values
Research the company’s commitment to innovation and customer experience. Be prepared to discuss how your personal values align with theirs, especially in terms of collaboration and delivering high-quality solutions.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, ongoing projects, and the technologies they use. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.