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- Tasks: Support and maintain enterprise endpoint management and patching solutions in a dynamic IT environment.
- Company: Global tech organisation focused on innovation and customer experience.
- Benefits: Competitive salary, professional development, and opportunities for international collaboration.
- Other info: Exciting projects with excellent career growth potential in a collaborative culture.
- Why this job: Join a team that drives technological advancements and enhances critical infrastructure.
- Qualifications: Degree in Computer Science or equivalent experience; strong technical support skills required.
The predicted salary is between 40000 - 50000 £ per year.
Our client is a global technology organisation delivering innovative solutions across transportation and critical infrastructure sectors. The company focuses on improving customer experiences through advanced technology, operational excellence, and secure digital services. Operating internationally, they are committed to innovation, collaboration, and delivering high-quality solutions to both public and private sector customers.
We are seeking a Senior Systems Support Engineer to support the operational delivery and maintenance of enterprise endpoint management and patching solutions across a large-scale corporate IT environment. The successful candidate will be responsible for maintaining endpoint management platforms, delivering software deployments, managing operating system builds, supporting security patching activities, and providing 2nd/3rd line technical support. The role also involves root cause analysis, technical project delivery, and ensuring compliance across end-user environments.
Key Responsibilities:
- Ensure the availability and performance of endpoint management and software deployment platforms.
- Manage and maintain services including Software Distribution and Endpoint Configuration.
- Develop and maintain operational processes relating to system builds, patch creation, software packaging, deployments, reporting, and security controls.
- Investigate and remediate security vulnerabilities across desktop and server estates within agreed timelines.
- Support security hardening and compliance activities across front-office platforms and applications.
- Own the full lifecycle of patch deployment activities from testing through to production rollout.
- Support platform upgrades, migrations, and access control management.
- Participate in technical projects involving software deployment to bespoke hardware and devices.
- Support training and knowledge transfer activities following technical changes.
Qualifications:
- Degree in Computer Science, Engineering, or equivalent commercial experience.
- Experience deploying and supporting Microsoft operating systems across desktop and server environments.
- Experience supporting multi-platform infrastructure environments.
- Proven experience managing patch testing and deployment environments.
- Strong understanding of Microsoft Windows desktop support.
- Experience supporting Linux/Unix desktop environments.
- Experience working within ITIL environments including change and release management.
- Understanding of quality and service management standards such as ISO 9001 / ISO 20000.
- Strong networking fundamentals including TCP/IP.
- Experience with Microsoft Active Directory technologies including Group Policy.
- Experience with OS imaging and deployment technologies including PXE and system imaging solutions.
- ITIL certification.
- Microsoft certifications.
- Experience managing services against strict SLAs.
- Experience with additional scripting or development languages such as .NET and C++.
Specialist Support Officer employer: Tiger Resourcing Group
Contact Detail:
Tiger Resourcing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Specialist Support Officer
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend tech meetups, webinars, or even just chat with folks on LinkedIn. You never know who might have a lead on that perfect Specialist Support Officer role!
✨Tip Number 2
Show off your skills! If you’ve got experience with Microsoft SCCM or endpoint management, make sure to highlight that in conversations. Share examples of how you've tackled challenges in previous roles – it’ll make you stand out!
✨Tip Number 3
Don’t just apply anywhere; apply through our website! We’re always looking for passionate individuals who want to make a difference in technology. Plus, it shows you’re genuinely interested in being part of our team.
✨Tip Number 4
Prepare for interviews by brushing up on your technical knowledge. Be ready to discuss your experience with patch management and system builds. Practise common interview questions and think about how you can demonstrate your problem-solving skills!
We think you need these skills to ace Specialist Support Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Specialist Support Officer role. Highlight relevant experience and skills that match the job description, especially around endpoint management and software deployment.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of your past work that align with the responsibilities mentioned in the job description, like managing patch deployments or supporting security hardening.
Showcase Your Technical Skills: Don’t forget to showcase your technical skills prominently. Mention your experience with Microsoft SCCM, operating system deployments, and any relevant certifications. We want to see how you can contribute to our innovative solutions!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Tiger Resourcing Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft SCCM, operating systems, and endpoint management platforms. Be ready to discuss your experience with software deployments and patch management, as these are key aspects of the role.
✨Showcase Problem-Solving Skills
Prepare examples of how you've tackled technical challenges in the past. Highlight your experience with root cause analysis and how you've successfully resolved issues in a timely manner. This will demonstrate your ability to think critically under pressure.
✨Understand the Company’s Values
Research the company’s commitment to innovation and customer experience. Be prepared to discuss how your personal values align with theirs, especially in terms of delivering high-quality solutions and collaborating effectively within teams.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, ongoing projects, and the technologies they use. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.