At a Glance
- Tasks: Lead a team to deliver top-notch application support in a dynamic tech environment.
- Company: Join a forward-thinking company that values innovation and teamwork.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Be part of a vibrant culture with excellent career advancement opportunities.
- Why this job: Make a real impact by ensuring the stability of critical business applications.
- Qualifications: Experience in leading support teams and managing complex technical issues.
The predicted salary is between 55000 - 65000 £ per year.
An exciting opportunity has arisen for an experienced Application Support Manager to lead the delivery of application support services within a complex enterprise technology environment. This role is responsible for the leadership of a multidisciplinary team delivering 2nd and 3rd Line Application Support, ensuring the stability, availability, and performance of business-critical systems. You’ll play a key role in managing service performance, driving operational improvements, overseeing major incidents, and working closely with technical and business stakeholders to ensure a high-quality support service.
Key Responsibilities
- Lead and develop a team providing 2nd and 3rd Line Application Support services.
- Ensure the availability, performance, and reliability of business-critical applications.
- Act as the senior escalation point for complex technical issues and major incidents.
- Oversee incident management, problem management, root cause analysis, and service recovery activities.
- Monitor service performance against agreed KPIs and service levels.
- Drive continuous improvement initiatives across support processes, tooling, and operational practices.
- Work closely with engineering, infrastructure, service management, and business teams to ensure effective service delivery.
- Support application upgrades, releases, enhancements, and operational readiness activities.
- Manage workload planning, resource allocation, and team performance.
- Produce regular reporting on service performance, trends, risks, and improvement opportunities.
- Build strong relationships with internal stakeholders and third-party suppliers.
Skills & Experience
- Proven experience leading Application Support, Technical Support, Production Support, or IT Operations teams.
- Strong background managing 2nd and 3rd Line Support functions within a complex environment.
- Experience managing major incidents and driving issue resolution through to root cause.
- Knowledge of incident, problem, and change management processes.
- Experience operating within KPI and SLA-driven service environments.
- Strong people leadership and stakeholder management skills.
- Excellent analytical and problem-solving abilities.
- Ability to balance operational delivery with continuous improvement initiatives.
Desirable Experience
- Experience supporting customer-facing or enterprise-scale applications.
- Familiarity with ITIL-based service management principles.
- Experience with monitoring, ticketing, and service management platforms.
- Exposure to highly available, business-critical systems environments.
- Experience supporting digital transformation, application modernisation, or large-scale technology programmes.
Application Support Manager in Slough employer: Tiger Resourcing Group
As an Application Support Manager in London, you will join a dynamic and innovative team that values collaboration and continuous improvement. Our hybrid working model promotes a healthy work-life balance, while our commitment to employee development ensures you have ample opportunities for growth and advancement in your career. With a focus on delivering high-quality support services within a complex enterprise environment, you'll be part of a culture that encourages excellence and rewards initiative.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Manager in Slough
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and engage with professionals on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Application Support Manager role.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical knowledge and leadership skills. We recommend practising common interview questions related to incident management and team dynamics. Show them you’re the perfect fit for leading a multidisciplinary team!
✨Tip Number 3
Don’t forget to showcase your problem-solving abilities! During interviews, share specific examples of how you’ve tackled complex technical issues or improved service delivery. We want to see how you can drive operational improvements in a fast-paced environment.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. We’re always on the lookout for talented individuals who can help us deliver top-notch application support services.
We think you need these skills to ace Application Support Manager in Slough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Application Support Manager. Highlight your experience with 2nd and 3rd Line Support, and don’t forget to mention any major incidents you've managed. We want to see how you can lead a team and improve service delivery!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've driven operational improvements or managed complex technical issues in the past. Keep it engaging and relevant!
Showcase Your Leadership Skills:As an Application Support Manager, leadership is key. In your application, make sure to highlight your experience in leading teams and managing performance. We want to know how you motivate your team and ensure high-quality support services.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it. Plus, it shows you’re keen on joining the StudySmarter family!
How to prepare for a job interview at Tiger Resourcing Group
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to 2nd and 3rd Line Application Support. Be ready to discuss specific incidents you've managed, how you resolved them, and the impact of your actions. This shows you can handle complex issues and understand the intricacies of application support.
✨Show Leadership Skills
As an Application Support Manager, you'll be leading a team. Prepare examples that highlight your leadership style, how you've developed teams in the past, and how you manage performance. Think about times when you’ve driven operational improvements or handled major incidents effectively.
✨Understand the Business
Familiarise yourself with the business-critical applications you'll be supporting. Research the company’s services and how they align with their goals. This will help you articulate how you can contribute to their success and improve service delivery.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and decision-making skills. Practice articulating your thought process during incidents, how you prioritise tasks, and how you ensure service levels are met. This will demonstrate your analytical skills and ability to balance operational delivery with continuous improvement.
