Senior Systems Support Engineer in Redhill

Senior Systems Support Engineer in Redhill

Redhill Full-Time 50000 £ / year No home office possible
Tiger Resourcing Group

At a Glance

  • Tasks: Support and maintain enterprise endpoint management and patching solutions in a large-scale IT environment.
  • Company: Global tech organisation focused on innovative solutions for transportation and critical infrastructure.
  • Benefits: Competitive salary, health benefits, and opportunities for professional growth.
  • Other info: Collaborative work environment with opportunities for technical project involvement.
  • Why this job: Join a dynamic team and make a real impact on technology solutions.
  • Qualifications: Degree in Computer Science or equivalent experience; strong skills in endpoint management tools.

About the Company

Our client is a global technology organisation delivering innovative solutions across transportation and critical infrastructure sectors. The company focuses on improving customer experiences through advanced technology, operational excellence, and secure digital services. Operating internationally, they are committed to innovation, collaboration, and delivering high-quality solutions to both public and private sector customers.

The Role

We are seeking a Senior Systems Support Engineer to support the operational delivery and maintenance of enterprise endpoint management and patching solutions across a large-scale corporate IT environment. The successful candidate will be responsible for maintaining endpoint management platforms, delivering software deployments, managing operating system builds, supporting security patching activities, and providing 2nd/3rd line technical support. The role also involves root cause analysis, technical project delivery, and ensuring compliance across end-user environments.

Key Responsibilities

  • Ensure the availability and performance of endpoint management and software deployment platforms.
  • Manage and maintain services including:
  • Patch Management
  • OS Provisioning
  • Software Distribution
  • Endpoint Configuration
  • Develop and maintain operational processes relating to system builds, patch creation, software packaging, deployments, reporting, and security controls.
  • Investigate and remediate security vulnerabilities across desktop and server estates within agreed timelines.
  • Support security hardening and compliance activities across front-office platforms and applications.
  • Assist in improving endpoint delivery strategies including:
    • Application deployment
    • Antivirus management
    • Security patching
    • Driver and firmware updates
    • Operating system deployment
  • Manage documentation relating to systems, processes, and operational procedures.
  • Own the full lifecycle of patch deployment activities from testing through to production rollout.
  • Support platform upgrades, migrations, and access control management.
  • Participate in technical projects involving software deployment to bespoke hardware and devices.
  • Escalate issues appropriately and contribute to incident resolution.
  • Support training and knowledge transfer activities following technical changes.
  • Work collaboratively with internal teams, stakeholders, and customers where required.
  • Required Skills & Experience

    Essential

    • Degree in Computer Science, Engineering, or equivalent commercial experience.
    • Strong experience with enterprise patch management and endpoint management tools such as:
    • Ivanti Endpoint Manager
    • Microsoft SCCM
    • ManageEngine
    • NinjaOne
    • or similar technologies
  • Strong PowerShell scripting experience.
  • Experience deploying and supporting Microsoft operating systems across desktop and server environments.
  • Experience supporting multi-platform infrastructure environments.
  • Proven experience managing patch testing and deployment environments.
  • Strong understanding of Microsoft Windows desktop support.
  • Experience supporting Linux/Unix desktop environments (e.g. Ubuntu).
  • Experience working within ITIL environments including change and release management.
  • Understanding of quality and service management standards such as ISO 9001 / ISO 20000.
  • Strong networking fundamentals including TCP/IP.
  • Experience with Microsoft Active Directory technologies including:
    • DNS
    • DHCP
    • Group Policy
    • WSUS
    • DFS
  • Experience with OS imaging and deployment technologies including PXE and system imaging solutions.
  • Desirable

    • ITIL certification.
    • Microsoft certifications.
    • Experience managing services against strict SLAs.
    • Experience with virtualisation technologies including:
    • VMware
    • Hyper-V
  • Experience with additional scripting or development languages such as:
    • Bash
    • PowerShell
    • VB.NET
    • C++
    • .NET
    • Batch scripting

    Senior Systems Support Engineer in Redhill employer: Tiger Resourcing Group

    As a leading global technology organisation, our client offers an exceptional work environment for a Senior Systems Support Engineer, characterised by a commitment to innovation and operational excellence. Employees benefit from a collaborative culture that fosters professional growth through continuous learning opportunities and exposure to cutting-edge technologies in the transportation and critical infrastructure sectors. Located in a dynamic corporate setting, the company prioritises employee well-being and provides a platform for meaningful contributions to impactful projects.
    Tiger Resourcing Group

    Contact Detail:

    Tiger Resourcing Group Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land Senior Systems Support Engineer in Redhill

    ✨Tip Number 1

    Network, network, network! Reach out to your connections in the tech industry and let them know you're on the hunt for a Senior Systems Support Engineer role. You never know who might have the inside scoop on job openings or can put in a good word for you.

    ✨Tip Number 2

    Prepare for those interviews by brushing up on your technical skills and knowledge of endpoint management tools like Ivanti and SCCM. We recommend doing some mock interviews with friends or using online platforms to get comfortable with common questions.

    ✨Tip Number 3

    Showcase your problem-solving skills! During interviews, be ready to discuss specific challenges you've faced in previous roles and how you tackled them. This will demonstrate your ability to handle the responsibilities of a Senior Systems Support Engineer.

    ✨Tip Number 4

    Don't forget to apply through our website! We make it easy for you to find and apply for roles that match your skills. Plus, it shows you're genuinely interested in joining our team and helps us keep track of your application.

    We think you need these skills to ace Senior Systems Support Engineer in Redhill

    Enterprise Patch Management
    Endpoint Management Tools
    Ivanti Endpoint Manager
    Microsoft SCCM
    ManageEngine
    NinjaOne
    PowerShell Scripting
    Microsoft Operating Systems Deployment
    Multi-Platform Infrastructure Support
    ITIL Environments
    ISO 9001
    TCP/IP Networking Fundamentals
    Microsoft Active Directory
    OS Imaging and Deployment Technologies
    Virtualisation Technologies

    Some tips for your application 🫡

    Tailor Your CV: Make sure your CV is tailored to the Senior Systems Support Engineer role. Highlight your experience with endpoint management tools and any relevant projects you've worked on. We want to see how your skills match what we're looking for!

    Show Off Your Skills: Don’t hold back on showcasing your technical skills, especially in PowerShell scripting and patch management. Use specific examples to demonstrate your expertise. This is your chance to shine, so let us know what you can do!

    Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share your passion for technology and how your previous experiences align with our mission. Keep it engaging and personal – we love to see your personality!

    Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!

    How to prepare for a job interview at Tiger Resourcing Group

    ✨Know Your Tech Inside Out

    Make sure you brush up on your knowledge of endpoint management tools like Ivanti Endpoint Manager and Microsoft SCCM. Be ready to discuss your experience with these technologies, as well as your PowerShell scripting skills. The more specific examples you can provide about your past projects, the better!

    ✨Showcase Your Problem-Solving Skills

    Prepare to talk about how you've tackled technical challenges in the past. Think of instances where you performed root cause analysis or resolved security vulnerabilities. Highlight your approach to troubleshooting and how you ensure compliance across systems.

    ✨Understand the Company’s Mission

    Familiarise yourself with the company’s focus on innovation and customer experience. Be ready to explain how your skills and experiences align with their goals, especially in improving operational delivery and maintenance of IT solutions.

    ✨Ask Insightful Questions

    Prepare a few thoughtful questions to ask at the end of your interview. This could be about their current projects, team dynamics, or how they measure success in the role. It shows your genuine interest and helps you gauge if the company is the right fit for you.

    Senior Systems Support Engineer in Redhill
    Tiger Resourcing Group
    Location: Redhill

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