At a Glance
- Tasks: Lead continual improvement and innovation for a major transport technology programme.
- Company: Global tech and engineering leader with a focus on innovation.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Join a dynamic team and drive meaningful change in technology.
- Why this job: Make a real impact on millions of passenger journeys through innovative solutions.
- Qualifications: Experience in continual improvement and strong analytical skills required.
The predicted salary is between 56059 - 68517 £ per year.
- Continual Improvement and Innovation Manager
- Redhill, Surrey | Hybrid Working | 16-Month Fixed Term Contract
The Opportunity
A leading global technology and engineering organisation is seeking an experienced Continual Improvement and Innovation Manager to join a major long-term transport technology programme.
The programme involves the operation, maintenance and ongoing development of a large-scale, business-critical technology environment supporting millions of passenger journeys.
It encompasses customer-facing equipment, payment and ticketing technology, back-office platforms, IT infrastructure, operational systems and associated support services.
This is a key role responsible for establishing and leading the continual improvement and innovation function across the programme, identifying opportunities to improve service quality, operational efficiency, system resilience, maintainability, customer outcomes and value for money.
The successful candidate will work across operational, service management, engineering and technical teams, using the ITIL Continual Improvement Model to identify, prioritise and deliver measurable improvements.
Key Responsibilities
- Establish, manage and continuously develop the programme's Continual Improvement and Innovation framework, aligned with ITIL principles and contractual requirements.
- Lead continual improvement processes across service delivery, operations, engineering and technology environments.
- Conduct and coordinate assessments of service delivery, operational processes, systems, asset management and incident management to identify improvement opportunities.
- Analyse operational data, service performance, incidents, trends and stakeholder feedback to identify opportunities to improve reliability, efficiency and customer outcomes.
- Develop structured improvement roadmaps aligned with contractual objectives, service strategy and wider business priorities.
- Facilitate workshops, root cause analysis and improvement sessions with operational and technical stakeholders.
- Develop business cases and improvement proposals, clearly defining objectives, costs, risks, dependencies, benefits and success measures.
- Present recommendations, improvement proposals and progress updates at senior management and customer governance meetings.
- Work closely with customer representatives, service managers, technical authorities, engineering teams and operational stakeholders.
- Oversee the delivery of improvement and innovation initiatives, ensuring projects are delivered effectively and remain aligned with business and contractual objectives.
- Track and measure realised benefits against agreed objectives and implement corrective actions where required.
- Lead post-implementation reviews and produce reports, dashboards and executive summaries covering improvement performance and realised benefits.
- Identify opportunities to introduce automation, digital transformation and innovative technologies across service and operational environments.
- Promote a culture of continual improvement by sharing best practice, lessons learned and successful initiatives across the programme.
- Ensure continual improvement objectives, processes and initiatives are understood across operational and technical teams.
Experience & Skills
The successful candidate will ideally have
- Strong experience within continual improvement, service improvement, operational excellence or innovation management.
- Experience working within contractual service delivery environments and formal governance structures.
- Strong understanding of ITIL Continual Improvement practices and service management principles.
- Experience working across service management, operational support, engineering and architecture teams.
- Experience facilitating workshops, root cause analysis and stakeholder engagement activities.
- Strong analytical and problem-solving capability.
- Experience analysing service performance metrics, operational data and service reporting.
- Excellent stakeholder management and influencing skills, including working with senior executives and technical teams.
- Strong business case development and financial analysis skills.
- Experience overseeing improvement projects and measuring realised benefits.
- Understanding of automation, digital transformation and innovation approaches.
- Strong reporting, presentation and documentation skills.
- Experience using Power BI or equivalent reporting/data analysis platforms.
Qualifications
Ideally candidates will hold one or more of the following: ITIL 4 Managing Professional or relevant ITIL 4 Specialist qualification; Lean Six Sigma Green Belt or above; PRINCE2 Practitioner, Agile Practitioner or equivalent project/delivery qualification; degree-level qualification or equivalent experience within Business, Technology, Engineering or a related discipline
Continual Improvement and Innovation Manager in Redhill employer: Tiger Resourcing Group
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StudySmarter Expert Advice🤫
We think this is how you could land Continual Improvement and Innovation Manager in Redhill
✨Tap into Consulting Networks
Get active in local management consulting networks and organisations. Attend meetups, workshops, or webinars specific to consulting where you can connect with professionals who may know of temporary roles opening up at places like Tiger Resourcing Group. Don’t underestimate word-of-mouth – it’s massive in our field!
✨Show Off Your Skills in Real-Time
As a temporary hire, you need to demonstrate your value quickly. Consider creating a mini-case study or analysis relevant to the industry and share it on platforms like LinkedIn or even during networking events. This can be an impressive way to showcase your analytical skills and problem-solving prowess – just what consulting firms are looking for!
✨Check for Temporary Roles on Niche Job Boards
Look for temporary roles on specialised job boards for consulting gigs rather than just generic platforms. Websites like Consultancy.uk or even the Careers pages of major firms could have short-term projects or roles that are perfect for you to jump in at Tiger Resourcing Group.
✨Leverage University and Alumni Resources
If you’re fresh out of uni or connected with a local institution, take advantage of their career services and alumni networks. Many universities have exclusive connections to consulting firms seeking temporary help. Plus, it’s a great way to meet other aspiring consultants who might share leads about opportunities at Tiger Resourcing Group.
We think you need these skills to ace Continual Improvement and Innovation Manager in Redhill
Some tips for your application 🫡
Showcase Your Analytical Skills:In management consulting, employers love to see your problem-solving abilities right from the get-go. Be sure to highlight any relevant analytical projects you've worked on, particularly those that show how you tackled complex problems. If you’ve done any case studies or analysis during your studies, throw those in your CV!
Tailor Your Experience for the Role:Since this is a temporary position, your application should reflect your adaptability and relevant experience quite clearly. Focus on showcasing experiences that demonstrate your ability to hit the ground running, like previous projects, internships, or freelance gigs in consulting or project management.
Craft a Targeted Cover Letter:Your cover letter is your chance to sparkle! Use it to explain why you're interested in this temporary role at Tiger Resourcing Group and how your skills suit the specific project needs. Remember to mention how you can provide immediate value based on your past experiences.
Include Certifications or Relevant Training:If you've got any certifications like PMP, Six Sigma, or even coursework that’s super relevant, make sure to list those in your application. Management consulting can be competitive, and these extra qualifications can help you stand out in the recruitment process.
How to prepare for a job interview at Tiger Resourcing Group
✨Prepare for Case Studies
In management consulting, case study interviews are a big deal. Expect to tackle real-world business problems on the spot. We should practise structuring our thoughts, developing hypotheses, and presenting our solutions clearly, as this is what firms like Tiger Resourcing Group will want to see.
✨Show Off Your Problem-Solving Skills
You’ll need to demonstrate strong analytical skills and logical reasoning. Brush up on frameworks like SWOT or Porter's Five Forces, as these can come in handy. Think of instances from your experience where you tackled a complex issue—this could set you apart when speaking to Tiger Resourcing Group.
✨Highlight Your Adaptability
Since this is a temporary role, it's crucial we showcase our ability to hit the ground running. Have examples ready that illustrate how we've adapted quickly in past positions or projects. This shows that we can contribute effectively from day one at Tiger Resourcing Group.
✨Be Ready to Discuss Cultural Fit
Temporary roles often come with a focus on team dynamics. Prepare to discuss how we align with the values and culture at Tiger Resourcing Group. We want to highlight our teamwork experiences and how we can mesh with their consulting teams, making it clear that we're not just looking to fill a spot but to add value.
