Workshop Manager About the Role An exciting opportunity has arisen for an experienced Workshop Manager to lead the end-to-end repair, refurbishment and operational management of a busy technical workshop supporting a large-scale, customer-facing technology environment. The successful candidate will provide both strategic and operational leadership, ensuring the efficient repair of electronic equipment, effective resource planning, high-quality technical outputs and continuous improvement across workshop operations. You will manage a multidisciplinary team including Workshop Team Leaders, Repair Engineers, Technical Specialists and Administrative Support, whilst also overseeing third-party logistics providers to ensure seamless delivery of services. Key Responsibilities * Lead the day-to-day operation of the technical workshop, ensuring the timely repair, refurbishment and testing of returned equipment and assets. * Provide leadership to Workshop Team Leaders, Repair Engineers, Technical Specialists, Stores personnel and Administrative staff to ensure consistent service delivery. * Ensure compliance with quality standards, repair procedures, health and safety requirements and agreed service performance measures. * Act as the senior escalation point for complex technical and operational issues arising within the workshop. * Plan and prioritise repair activities, allocating resources and technical expertise to maximise productivity and turnaround times. * Oversee stock control, spare parts availability and inventory management, working closely with logistics and stores functions. * Drive workforce development through coaching, performance management, skills development and succession planning. * Manage relationships with third-party logistics providers, ensuring service level agreements are achieved and operational performance is maintained. * Support forecasting, capacity planning, budgeting and operational improvement initiatives alongside senior leadership. * Produce regular management reports covering workshop performance, repair turnaround times, quality metrics, risks and continuous improvement activities. * Identify opportunities to improve workshop efficiency, repair processes and overall operational performance. Skills & Experience Essential * Degree or equivalent qualification in Engineering, Electronics, Telecommunications, Industrial Engineering or a related technical discipline. * Significant experience managing technical workshop operations, repair centres or engineering service environments. * Strong understanding of electronic, electro-mechanical and PC-based equipment diagnostics, repair and refurbishment. * Proven experience leading multidisciplinary technical teams within operational environments. * Strong knowledge of quality assurance, operational governance and continuous improvement methodologies. * Experience planning resources, managing workflow and balancing multiple repair priorities. * Demonstrable experience delivering against operational KPIs such as repair turnaround times, quality targets and service performance measures. * Excellent stakeholder management and communication skills, including experience managing third-party suppliers or logistics partners. * Strong organisational, analytical and problem-solving skills. * Ability to perform effectively in fast-paced, high-volume, quality-driven operational environments. Desirable * Experience supporting customer-facing technology, payment systems, access control, ticketing equipment or similar operational hardware. * Knowledge of workshop quality management systems and continuous improvement methodologies. * Experience with inventory management, spare parts planning and logistics coordination. * Background in diagnostic engineering, fault finding, root cause analysis or repair methodology development. * Familiarity with ITIL or other service management frameworks
