At a Glance
- Tasks: Lead maintenance services for a major public transport programme and ensure system performance.
- Company: Join a dynamic organisation focused on public transport technology and service excellence.
- Benefits: Competitive salary, career growth opportunities, and a chance to make a real impact.
- Other info: Opportunity to work in a regulated environment with a focus on safety and compliance.
- Why this job: Be at the forefront of transport technology and lead diverse teams to success.
- Qualifications: Experience in service management and strong leadership skills required.
The predicted salary is between 55000 - 65000 £ per year.
We are seeking an experienced Service Delivery Senior Manager to lead the end-to-end delivery of maintenance services for a major programme within the public transport sector.
This role will be responsible for ensuring the effective operation, availability, and performance of a core transport technology system and its associated field assets. The successful candidate will oversee multidisciplinary teams across field services, workshop operations, stores, logistics, service desk, and front office support.
The position requires strong leadership, operational discipline, and the ability to drive service excellence across a large, diverse organisation with multiple workstreams, team leaders, and a significant number of technicians.
Key Duties Include:
- Provide overall leadership for the end-to-end maintenance services organisation, ensuring high performance across field services, workshop operations, stores and logistics, service desk, and front office support.
- Oversee the effective delivery of preventive and corrective maintenance, ensuring system availability, service quality, and contractual compliance.
- Act as the senior point of escalation for maintenance-related matters, ensuring timely decision-making and coordinated responses across internal teams and delivery partners.
- Ensure strong governance across resource planning, service performance, KPIs, and continuous service improvement initiatives.
- Lead senior-level engagement with the client, representing the maintenance organisation in governance committees, performance reviews, and operational alignment meetings.
- Provide strategic direction to team leads and managers, ensuring clear processes, robust safety standards, and a high-performance culture across the maintenance function.
- Oversee the planning and readiness of supporting functions, including access management, spares, logistics, and technical support, ensuring operational efficiency without direct involvement in day-to-day tasks.
- Support installation and rollout planning where required, aligning resource capacity with programme needs.
Requirements:
- Bachelor’s degree, or equivalent, in Engineering, Telecommunications, Electronics, IT, or a related discipline.
- Extensive experience delivering maintenance, technical operations, or service management in complex, regulated, or safety-critical environments.
- Proven leadership experience managing large operational teams, including field engineers, workshop technicians, and service support functions.
- Strong understanding of maintenance delivery models, asset lifecycle management, repair processes, and spare-parts logistics.
- Demonstrated experience managing multi-tier support models, technical escalations, and incident resolution.
- Proven ability to manage service performance, KPIs, SLAs, and continuous improvement initiatives.
- Experience with operational governance frameworks, safety procedures, and compliance auditing.
- Excellent stakeholder management skills, including engagement with public authorities, clients, and large delivery organisations.
- Strong leadership, communication, organisational, and decision-making capabilities.
Desirable Experience:
- Experience in fare collection systems, transport technology, or large-scale public transport operations.
- Experience managing electro-mechanical, electronic, or IT hardware repair environments.
- Familiarity with workshop operations, spares forecasting, MTTR/MTBF analysis, and quality assurance frameworks.
- Experience with incident management, root-cause analysis, and service improvement methodologies.
- Exposure to access-controlled operational environments or highly regulated technical infrastructure.
Service Delivery Senior Manager (Ticketing) in London employer: Tiger Resourcing Group
Join a forward-thinking organisation that prioritises service excellence and operational efficiency in the public transport sector. As a Service Delivery Senior Manager, you will thrive in a collaborative work culture that values leadership and innovation, while benefiting from extensive employee growth opportunities and a commitment to continuous improvement. Located in a vibrant area, this role offers unique advantages such as engagement with diverse teams and the chance to make a significant impact on public transport services.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Senior Manager (Ticketing) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the public transport sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Understand their maintenance services and how they operate. This will help you showcase your knowledge and passion during the interview.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've successfully managed teams and improved service delivery. Highlight your experience with KPIs and SLAs to show you mean business.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Service Delivery Senior Manager (Ticketing) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Service Delivery Senior Manager role. Highlight your leadership experience and any relevant technical operations you've managed.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've driven service excellence in previous roles, especially in complex environments.
Showcase Your Achievements:Quantify your successes! Whether it's improving KPIs or leading large teams, use numbers to demonstrate your impact. This helps us see the value you can bring to our organisation.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Tiger Resourcing Group
✨Know Your Stuff
Make sure you’re well-versed in the key duties of a Service Delivery Senior Manager. Brush up on maintenance delivery models, asset lifecycle management, and service performance metrics. Being able to discuss these topics confidently will show that you’re the right fit for the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led large operational teams in the past. Think about specific challenges you faced and how you overcame them. This will demonstrate your ability to manage diverse teams and drive service excellence.
✨Understand the Client's Needs
Research the company and its clients thoroughly. Be ready to discuss how you would engage with public authorities and large delivery organisations. Showing that you understand their priorities will set you apart from other candidates.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like technical escalations or incident resolution. Practise your responses to these scenarios, focusing on your decision-making process and the outcomes you achieved in similar situations.
