At a Glance
- Tasks: Lead a team to deliver top-notch application support and ensure system reliability.
- Company: Dynamic tech company offering hybrid working and a collaborative environment.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Join us for exciting challenges and career advancement in a fast-paced environment.
- Why this job: Make a real impact by improving critical systems and leading a talented team.
- Qualifications: Experience in application support and strong leadership skills required.
An exciting opportunity has arisen for an experienced Application Support Manager to lead the delivery of application support services within a complex enterprise technology environment. This role is responsible for the leadership of a multidisciplinary team delivering 2nd and 3rd Line Application Support, ensuring the stability, availability, and performance of business-critical systems. You’ll play a key role in managing service performance, driving operational improvements, overseeing major incidents, and working closely with technical and business stakeholders to ensure a high-quality support service.
Key Responsibilities
- Lead and develop a team providing 2nd and 3rd Line Application Support services.
- Ensure the availability, performance, and reliability of business-critical applications.
- Act as the senior escalation point for complex technical issues and major incidents.
- Oversee incident management, problem management, root cause analysis, and service recovery activities.
- Monitor service performance against agreed KPIs and service levels.
- Drive continuous improvement initiatives across support processes, tooling, and operational practices.
- Work closely with engineering, infrastructure, service management, and business teams to ensure effective service delivery.
- Support application upgrades, releases, enhancements, and operational readiness activities.
- Manage workload planning, resource allocation, and team performance.
- Produce regular reporting on service performance, trends, risks, and improvement opportunities.
- Build strong relationships with internal stakeholders and third-party suppliers.
Skills & Experience
- Proven experience leading Application Support, Technical Support, Production Support, or IT Operations teams.
- Strong background managing 2nd and 3rd Line Support functions within a complex environment.
- Experience managing major incidents and driving issue resolution through to root cause.
- Knowledge of incident, problem, and change management processes.
- Experience operating within KPI and SLA-driven service environments.
- Strong people leadership and stakeholder management skills.
- Excellent analytical and problem-solving abilities.
- Ability to balance operational delivery with continuous improvement initiatives.
Desirable Experience
- Experience supporting customer-facing or enterprise-scale applications.
- Familiarity with ITIL-based service management principles.
- Experience with monitoring, ticketing, and service management platforms.
- Exposure to highly available, business-critical systems environments.
- Experience supporting digital transformation, application modernisation, or large-scale technology programmes.
Application Support Manager in London employer: Tiger Resourcing Group
As an Application Support Manager in London, you will join a dynamic and innovative team that values collaboration and continuous improvement. Our hybrid working model promotes a healthy work-life balance, while our commitment to employee development ensures you have ample opportunities for growth and advancement in your career. With a focus on delivering high-quality support services in a complex technology environment, you'll be part of a company that prioritises both operational excellence and employee satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Application Support Manager role.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical knowledge and leadership skills. We recommend practising common interview questions related to incident management and team dynamics. Show them you’re the go-to person for 2nd and 3rd Line Support!
✨Tip Number 3
Don’t forget to showcase your problem-solving abilities! During interviews, share specific examples of how you’ve tackled major incidents or improved service delivery. We want to see how you can drive operational improvements in a complex environment.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. We’re always on the lookout for talented individuals who can lead teams and enhance our application support services.
We think you need these skills to ace Application Support Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Application Support Manager role. Highlight your experience in leading support teams and managing incidents, as these are key aspects of the job. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've driven operational improvements or managed major incidents in the past. Let us know what makes you tick!
Showcase Your Skills:Don’t forget to highlight your skills in incident management, problem-solving, and stakeholder management. We’re looking for someone who can balance operational delivery with continuous improvement, so make sure we see that in your application!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Tiger Resourcing Group
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to 2nd and 3rd Line Application Support. Be ready to discuss specific incidents you've managed, how you resolved them, and the impact of your actions. This shows you can handle complex issues and are familiar with the environment they'll be working in.
✨Show Leadership Skills
As an Application Support Manager, you'll need to lead a team. Prepare examples of how you've successfully led teams in the past, focusing on your approach to developing team members and managing performance. Highlight any continuous improvement initiatives you've driven, as this will resonate well with their expectations.
✨Understand the Business
Get a good grasp of the business-critical applications you'll be supporting. Research the company’s services and how they impact their customers. Being able to articulate how your role contributes to the overall success of the business will set you apart from other candidates.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and incident management skills. Think through potential major incidents you might face in this role and how you would handle them. This will demonstrate your analytical skills and readiness to tackle real-world challenges.
