Job Description \n Service Co-ordinator | Managed Services Provider | Inside IR35 \n The Customer Service and Support function is responsible for activities related to assisting, supporting, and resolving customers questions specific to products and services. \n Customer Services Non-Technical \n Provides resolutions to customer issues, analysing workforce activities, delivering customer-centric experiences, providing product support, and offering administrative assistance. These professionals respond to customer problems, analyze workforce needs, develop support strategies, maintain product knowledge, and report issues to design departments. They prioritize customer satisfaction, optimize operations, identify business opportunities, and ensure efficient administrative support. Role Knowledge and Application \n Develops professional expertise, applies company policies and procedures to resolve a variety of issues. Determines a course of action based on guidelines and modifies processes and methods as required. Complexity and Problem-Solving \n Works on problems of moderate scope which are often varied and routine where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Applies learned techniques and contributes to analysis and investigation to solve problems. Supervision \n Normally receives little instruction on day-to-day work, general instructions on new assignments. Collaboration and Interaction \n Builds productive internal/external working relationships to resolve mutual problems by collaborating on procedures or transactions. Focuses on providing standard professional advice and creating initial reports/analyzes for review by experienced team professionals. Recommended Background and Experience \n Typically requires a Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience.
Support Services Manager (1 year relevant experience required) in Crawley employer: Tiger Resourcing Group
At Tiger Resourcing Group, we pride ourselves on being an excellent employer that fosters a collaborative and innovative work culture. Our team members enjoy competitive benefits, opportunities for professional growth, and the chance to work on cutting-edge technology in the vibrant UK tech landscape. Join us to be part of a supportive environment where your contributions are valued and your career can thrive.
