Sales and Revenue Manager in City of London

A leading global technology and engineering organisation is seeking an experienced Sales and Revenue Manager to support a major, high-profile programme within the UK public transport sector.

The role will take responsibility for sales operations, retail revenue, revenue assurance and associated financial controls across a complex fare collection environment. You will oversee high-volume, multi-channel sales activity, ensuring sales and payment data is accurately captured, reconciled and reported, while maintaining strong financial controls and compliance with contractual requirements.

This is a senior role requiring a combination of revenue assurance, payments, retail operations and commercial/financial management experience.

Key Responsibilities

• Lead and manage sales operations across multiple retail channels, including ticket machines, ticket offices and wider retail networks.
• Take accountability for end-to-end revenue integrity, ensuring sales data is accurately captured, reconciled and reported.
• Oversee fare media and cash payment processes, including authorisation, settlement and transaction reconciliation.
• Manage relationships and processes involving payment services and merchant acquirers.
• Oversee the operational and financial aspects of fare media issuance and enablement, including individual and bulk encoding, fare product loading and secure distribution.
• Lead the preparation of sales, revenue, budget, forecast and variance reporting.
• Ensure accurate and timely financial information is provided to key stakeholders.
• Act as a senior commercial and revenue interface with the customer, leading discussions around sales performance, revenue assurance and financial matters.
• Maintain appropriate financial controls, audit processes and revenue assurance frameworks.
• Provide leadership across sales, retail operations and revenue functions, establishing clear processes, controls and performance measures.

Requirements

• Bachelor’s degree or equivalent in Finance, Accounting, Business or a related discipline.
• Ideally 10+ years’ experience within retail sales, revenue, commercial management or revenue assurance in a regulated or complex operational environment.
• Strong experience managing high-volume retail transactions and multi-channel sales environments.
• Experience of revenue reconciliation and apportionment.
• Direct experience working with payment services, merchant acquirers and settlement processes.
• Demonstrable responsibility for financial risk and revenue assurance.
• Experience working with financial reporting systems, audit and assurance frameworks.
• Strong understanding of data-driven reporting and reconciliation processes.
• Excellent senior stakeholder and customer management skills, ideally including experience working with public-sector organisations or authorities.
• Ability to operate effectively within complex contractual and high-assurance environments.
• Strong leadership, communication and decision-making skills.

Professional qualifications such as ACA, ACCA, CIMA or an MBA would be advantageous.