At a Glance
- Tasks: Lead a busy technical workshop, ensuring efficient repair and refurbishment of electronic equipment.
- Company: Join a dynamic team in a customer-focused technology environment.
- Benefits: Competitive salary, career development opportunities, and a collaborative work culture.
- Other info: Fast-paced environment with opportunities for continuous improvement and professional growth.
- Why this job: Make a real impact by leading a talented team and improving workshop operations.
- Qualifications: Degree in Engineering or related field with experience in managing technical workshops.
The predicted salary is between 45000 - 55000 £ per year.
An exciting opportunity has arisen for an experienced Workshop Manager to lead the end-to-end repair, refurbishment and operational management of a busy technical workshop supporting a large-scale, customer-facing technology environment. The successful candidate will provide both strategic and operational leadership, ensuring the efficient repair of electronic equipment, effective resource planning, high-quality technical outputs and continuous improvement across workshop operations. You will manage a multidisciplinary team including Workshop Team Leaders, Repair Engineers, Technical Specialists and Administrative Support, whilst also overseeing third-party logistics providers to ensure seamless delivery of services.
Key Responsibilities
- Lead the day-to-day operation of the technical workshop, ensuring the timely repair, refurbishment and testing of returned equipment and assets.
- Provide leadership to Workshop Team Leaders, Repair Engineers, Technical Specialists, Stores personnel and Administrative staff to ensure consistent service delivery.
- Ensure compliance with quality standards, repair procedures, health and safety requirements and agreed service performance measures.
- Act as the senior escalation point for complex technical and operational issues arising within the workshop.
- Plan and prioritise repair activities, allocating resources and technical expertise to maximise productivity and turnaround times.
- Oversee stock control, spare parts availability and inventory management, working closely with logistics and stores functions.
- Drive workforce development through coaching, performance management, skills development and succession planning.
- Manage relationships with third-party logistics providers, ensuring service level agreements are achieved and operational performance is maintained.
- Support forecasting, capacity planning, budgeting and operational improvement initiatives alongside senior leadership.
- Produce regular management reports covering workshop performance, repair turnaround times, quality metrics, risks and continuous improvement activities.
- Identify opportunities to improve workshop efficiency, repair processes and overall operational performance.
Skills & Experience
- Essential
- Degree or equivalent qualification in Engineering, Electronics, Telecommunications, Industrial Engineering or a related technical discipline.
- Significant experience managing technical workshop operations, repair centres or engineering service environments.
- Strong understanding of electronic, electro-mechanical and PC-based equipment diagnostics, repair and refurbishment.
- Proven experience leading multidisciplinary technical teams within operational environments.
- Strong knowledge of quality assurance, operational governance and continuous improvement methodologies.
- Experience planning resources, managing workflow and balancing multiple repair priorities.
- Demonstrable experience delivering against operational KPIs such as repair turnaround times, quality targets and service performance measures.
- Excellent stakeholder management and communication skills, including experience managing third-party suppliers or logistics partners.
- Strong organisational, analytical and problem-solving skills.
- Ability to perform effectively in fast-paced, high-volume, quality-driven operational environments.
- Desirable
- Experience supporting customer-facing technology, payment systems, access control, ticketing equipment or similar operational hardware.
- Knowledge of workshop quality management systems and continuous improvement methodologies.
- Experience with inventory management, spare parts planning and logistics coordination.
- Background in diagnostic engineering, fault finding, root cause analysis or repair methodology development.
- Familiarity with ITIL or other service management frameworks.
Locations
Workshop Manager in City of London, London employer: Tiger Resourcing Group
As a Workshop Manager in our dynamic and innovative technical workshop, you will thrive in a supportive environment that prioritises employee growth and development. We offer competitive benefits, a collaborative work culture, and the opportunity to lead a talented multidisciplinary team while driving continuous improvement in a fast-paced, customer-focused setting. Join us to make a meaningful impact in the technology sector and enjoy the unique advantages of working in a vibrant location that fosters creativity and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Workshop Manager in City of London, London
✨Join Local Manufacturing Groups
Getting involved in local manufacturing groups or associations can seriously boost your visibility. These groups often have insider info on job openings and networking events, plus they help you connect with like-minded folks in the industry. Check out what's happening in your area!
✨Show Off Your Skills in Practical Spaces
Consider participating in workshops or open days at manufacturing companies. It's a great way to show off your hands-on skills in a real-world environment and can sometimes lead to job offers right on the spot. Keep an eye on announcements from local manufacturers for these opportunities!
✨Leverage the Power of Internships
While you're looking for full-time positions, don't underestimate the power of internships! Even if you don't see a direct role, securing an internship at a company can open doors to future jobs. Many manufacturing firms prefer to hire from their intern pool, so it's definitely worth considering.
✨Apply Directly Through Company Websites
When you find a role at a company you love, like Tiger Resourcing Group, apply directly on their website. This way, you’re more likely to be noticed by the hiring team. Plus, showing that you took the time to seek out their application process highlights your genuine interest in the firm!
We think you need these skills to ace Workshop Manager in City of London, London
Some tips for your application 🫡
Showcase Your Technical Skills:In the manufacturing-production sector, it's crucial to highlight your technical skills and experience. Make sure your CV features any relevant qualifications, such as certifications in machinery operation or production management, and don’t forget about any specific systems or software you’re familiar with. This can really set you apart!
Emphasise Teamwork and Communication:Working in manufacturing often means being part of a larger team. Highlight your experience in collaborative projects or environments where communication was key. Maybe you have experience with lean manufacturing principles? Talk about how you worked with your team to improve productivity and maintain quality.
Tailor Your Cover Letter to the Company:Don’t just recycle an old cover letter! Take the time to tailor your cover letter to Tiger Resourcing Group specifically. Mention what excites you about their production processes or products, and how your previous experiences can contribute to their goals. We want to see your enthusiasm for the role!
Use Concrete Examples of Your Achievements:When detailing your work experience, include measurable achievements that can demonstrate your impact. Whether it’s improving efficiency by a certain percentage or successfully leading a project, these specifics can make a huge difference. Numbers speak volumes in the manufacturing world!
How to prepare for a job interview at Tiger Resourcing Group
✨Know Your Manufacturing Processes
Before you walk into the interview with Tiger Resourcing Group, brush up on the specific manufacturing processes relevant to the role. Understanding lean manufacturing principles or quality control techniques could give you a solid edge to discuss how you’d fit into their operations.
✨Technical Questions Are Key
Be prepared for technical questions around machinery, production scheduling, or materials handling. Make sure you can confidently explain how you've dealt with these in past experiences or internships. Knowing industry-specific software could also be a big plus!
✨Showcase Your Problem-Solving Skills
Manufacturing environments often focus on continuous improvement. Be ready to discuss specific instances where you’ve solved a production issue or implemented a process improvement. It’s all about demonstrating your analytical thinking and hands-on approach.
✨Align Your Values with Quality and Safety
In a full-time role, companies like Tiger Resourcing Group value commitment to quality and safety. Be prepared to discuss how you prioritise these factors in your work. It’s about showing that you’re not just looking for a job, but that you genuinely care about contributing positively to their production environment.
