At a Glance
- Tasks: Lead a team to deliver top-notch application support and ensure system reliability.
- Company: Dynamic tech company offering hybrid working and a collaborative environment.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Join a fast-paced environment with excellent career advancement potential.
- Why this job: Make a real impact by improving critical systems and leading a talented team.
- Qualifications: Experience in application support and strong leadership skills.
The predicted salary is between 55000 - 65000 £ per year.
An exciting opportunity has arisen for an experienced Application Support Manager to lead the delivery of application support services within a complex enterprise technology environment. This role is responsible for the leadership of a multidisciplinary team delivering 2nd and 3rd Line Application Support, ensuring the stability, availability, and performance of business-critical systems. You’ll play a key role in managing service performance, driving operational improvements, overseeing major incidents, and working closely with technical and business stakeholders to ensure a high-quality support service.
Key Responsibilities
- Lead and develop a team providing 2nd and 3rd Line Application Support services.
- Ensure the availability, performance, and reliability of business-critical applications.
- Act as the senior escalation point for complex technical issues and major incidents.
- Oversee incident management, problem management, root cause analysis, and service recovery activities.
- Monitor service performance against agreed KPIs and service levels.
- Drive continuous improvement initiatives across support processes, tooling, and operational practices.
- Work closely with engineering, infrastructure, service management, and business teams to ensure effective service delivery.
- Support application upgrades, releases, enhancements, and operational readiness activities.
- Manage workload planning, resource allocation, and team performance.
- Produce regular reporting on service performance, trends, risks, and improvement opportunities.
- Build strong relationships with internal stakeholders and third-party suppliers.
Application Support Manager employer: Tiger Resourcing Group
As an Application Support Manager in London, you will join a dynamic and innovative team that values collaboration and continuous improvement. Our hybrid working model promotes a healthy work-life balance, while our commitment to employee development ensures you have ample opportunities for growth and advancement within the organisation. With a focus on delivering high-quality support services in a complex technology environment, you'll be part of a culture that encourages creativity and excellence, making it an exciting place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant meetups, and engage with professionals on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to application support. We recommend doing mock interviews with friends or using online platforms to get comfortable discussing your experience and how you handle complex technical issues.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, be ready to share specific examples of how you've tackled major incidents or improved service delivery in past roles. We want to see how you think on your feet and drive operational improvements.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Application Support Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Application Support Manager role. Highlight your leadership experience and any specific achievements in application support to grab our attention!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share your passion for application support and how you can drive operational improvements at StudySmarter.
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples of how you've tackled complex technical issues or managed major incidents. We love seeing how you approach challenges and find solutions!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Tiger Resourcing Group
✨Know Your Tech Inside Out
As an Application Support Manager, you'll need to demonstrate a solid understanding of 2nd and 3rd Line support processes. Brush up on your technical knowledge, especially around incident management and root cause analysis. Be ready to discuss specific tools and methodologies you've used in previous roles.
✨Showcase Leadership Skills
This role involves leading a multidisciplinary team, so be prepared to share examples of how you've successfully managed teams in the past. Highlight your experience in driving operational improvements and how you’ve motivated your team during challenging times.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle major incidents. Think of real-life scenarios where you had to manage a critical issue, what steps you took, and the outcome. This will show your potential employer that you can handle pressure effectively.
✨Build Relationships with Stakeholders
Since this role requires collaboration with various teams, be ready to discuss how you've built strong relationships with stakeholders in the past. Share specific examples of how effective communication has led to successful project outcomes or improved service delivery.
