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For Companies At a Glance
- Tasks: Support applications, troubleshoot issues, and automate processes for efficiency.
- Company: Join a dynamic tech company in London focused on innovative solutions.
- Benefits: Enjoy hybrid work options, competitive pay, and opportunities for growth.
- Why this job: Be part of a collaborative team making a real impact in tech.
- Qualifications: Experience in application support and knowledge of tools like Git and Oracle required.
- Other info: 24x7 on-call support in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
This is a hybrid position in London.
Primary Skill Set:
- Problem Solving: Capable of identifying challenges, developing innovative solutions, and implementing process improvements.
- Communication Skills: Excellent written and verbal communication skills are crucial for effective collaboration within the team and with external stakeholders.
- Analytical Skills: A strong aptitude for analysing data, identifying trends, and deriving meaningful insights to proactively act on incidents.
- Interpersonal Skills: Adept at building and maintaining relationships with cross-functional teams and clients.
- Provide on-call support for critical issues and incidents (24x7 rotational on call).
- Time Management: Strong organizational skills to effectively prioritize tasks and manage multiple responsibilities simultaneously.
- Customer Focus: A customer-centric mindset with the ability to understand and address client needs.
- Collaboration: A team player who can work collaboratively with colleagues to achieve common goals.
- Conduct incident response and post-incident analysis to improve system resiliency.
- Experience in production/application support environment.
- Possess understanding of Git, Chef, Jenkins, Power Shell, Shell scripting, Oracle, PL/SQL, Unix, ITSM, Java troubleshooting, continuous integration, and continuous deployment (CI/CD) pipelines.
- Automate manual processes to improve efficiency and reduce human error.
- Monitor system performance and troubleshoot issues in real-time.
- Ensure the security and compliance of systems and applications.
- Automate operational tasks to achieve high levels of system reliability.
Secondary Skill Set:
- Splunk Monitoring Setup / Dashboard setup.
- Dynatrace OneAgent Monitoring Setup / Dashboard Setup.
- Synthetic Monitoring setup (Dynatrace SaaS / Blazemeter / grafana) or similar tools.
- Track record in System Reliability Engineering.
- Monitor system health and performance using tools like Splunk & Dynatrace.
Application Support Engineer employer: Tiger Resourcing Group
Contact Detail:
Tiger Resourcing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Engineer
✨Tip Number 1
Familiarise yourself with the tools mentioned in the job description, such as Git, Jenkins, and Splunk. Having hands-on experience or even personal projects showcasing your skills with these technologies can set you apart during discussions.
✨Tip Number 2
Brush up on your problem-solving techniques. Prepare to discuss specific examples where you've identified challenges and implemented innovative solutions, as this is a key skill for the role.
✨Tip Number 3
Practice your communication skills by engaging in mock interviews or discussions with friends. Being able to articulate your thoughts clearly will help you convey your ideas effectively during the interview process.
✨Tip Number 4
Showcase your customer-centric mindset by preparing examples of how you've addressed client needs in previous roles. This will demonstrate your ability to prioritise customer satisfaction, which is crucial for this position.
We think you need these skills to ace Application Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in application support and problem-solving. Emphasise your skills in communication, analytical thinking, and time management, as these are crucial for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your customer-centric mindset and ability to collaborate with cross-functional teams. Mention specific examples of how you've successfully handled incidents or improved processes in previous roles.
Highlight Technical Skills: Clearly list your technical skills related to the job description, such as experience with Git, Jenkins, Oracle, and monitoring tools like Splunk and Dynatrace. Provide context on how you've used these tools in past positions.
Showcase Problem-Solving Examples: Include specific instances where you've identified challenges and implemented innovative solutions. This will demonstrate your problem-solving capabilities and analytical skills, which are key for this position.
How to prepare for a job interview at Tiger Resourcing Group
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples where you've identified challenges and implemented innovative solutions. Highlight your analytical skills by explaining how you derived insights from data to proactively address incidents.
✨Communicate Clearly and Effectively
Since excellent communication is crucial, practice articulating your thoughts clearly. Be ready to explain technical concepts in a way that non-technical stakeholders can understand, demonstrating your ability to collaborate effectively.
✨Demonstrate Your Technical Knowledge
Familiarise yourself with the tools mentioned in the job description, such as Git, Jenkins, and Oracle. Be ready to discuss your experience with these technologies and how you've used them in past roles to support applications.
✨Emphasise Your Customer-Centric Mindset
Prepare to share examples of how you've addressed client needs in previous positions. Show that you understand the importance of customer focus and how it drives your approach to problem-solving and collaboration.
