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- Tasks: Support business systems and internal users while resolving incidents and managing service requests.
- Company: Join a dynamic team in Kings Hill, Kent, with a focus on application support.
- Benefits: Enjoy flexible working hours and hybrid options, averaging 2 days in the office.
- Why this job: Be part of a collaborative environment that values communication and problem-solving skills.
- Qualifications: Strong SQL knowledge and experience in application management and systems integration required.
- Other info: Some out-of-hours work may be needed; ideal for those seeking a challenging role.
Application Support Analyst Job reference number: LB010 Permanent, full time, 35 hours per week. Flexible working covering 7 hours per day between 7am and 6pm Monday – Friday. Some out of hours / weekend work may be required on occasion. Location: Kings Hill-based (Kent) with hybrid working (Average of 2 days per week in the Kings Hill office) Salary: £46000 – £49,000 per annum As an Application Support Analyst, you will: – Manage / support production business systems and internal users – Attend regular meetings with 3rd Party suppliers and Internal Service Reviews – Action Service Request, Incident and Problem Management tasks, resolving issues by yourself or with other team members – Strong SQL Knowledge and troubleshooting experience – Experience of systems integration projects – Experience of Application Management – Banking / Financial systems experience is beneficial – Database Administrator skills are beneficial – Experience of liaising with 3rd party suppliers – Experience of the full ITIL Service Delivery Life Cycle. – Excellent communication skills – High energy level and ability to drive all types of requests/incidents through to completion
Application Support Analyst employer: Tiger Resourcing Group
Contact Detail:
Tiger Resourcing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst
✨Tip Number 1
Familiarize yourself with ITIL principles, as this role emphasizes the full ITIL Service Delivery Life Cycle. Understanding these concepts will not only help you in interviews but also demonstrate your commitment to effective service management.
✨Tip Number 2
Brush up on your SQL skills and troubleshooting techniques. Since strong SQL knowledge is a key requirement, being able to discuss specific examples of how you've used SQL to resolve issues will set you apart from other candidates.
✨Tip Number 3
Highlight any experience you have with banking or financial systems. If you’ve worked on systems integration projects, be ready to share those experiences, as they are particularly relevant to this position.
✨Tip Number 4
Prepare to discuss your communication skills and how you've effectively liaised with third-party suppliers in the past. This role requires excellent communication, so showcasing your ability to manage relationships will be crucial.
We think you need these skills to ace Application Support Analyst
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your experience with application management, SQL knowledge, and any relevant banking or financial systems experience. Tailor your CV to showcase how your background aligns with the responsibilities of the Application Support Analyst role.
Demonstrate Communication Skills: Since excellent communication skills are crucial for this position, provide examples in your cover letter or CV that illustrate your ability to effectively communicate with both internal users and third-party suppliers.
Showcase Problem-Solving Abilities: Include specific instances where you successfully resolved incidents or managed service requests. This will demonstrate your troubleshooting experience and ability to drive requests through to completion.
Research ITIL Framework: Familiarize yourself with the ITIL Service Delivery Life Cycle, as it is mentioned in the job description. You might want to include any relevant certifications or training in your application to show your understanding of this framework.
How to prepare for a job interview at Tiger Resourcing Group
✨Showcase Your SQL Skills
Since strong SQL knowledge is crucial for this role, be prepared to discuss your experience with SQL queries and troubleshooting. You might even be asked to solve a problem on the spot, so brush up on your skills beforehand.
✨Demonstrate Your Problem-Solving Abilities
The job involves actioning service requests and resolving incidents. Prepare examples from your past experiences where you successfully managed issues, highlighting your analytical thinking and teamwork.
✨Familiarize Yourself with ITIL Practices
Understanding the full ITIL Service Delivery Life Cycle is essential. Be ready to discuss how you've applied ITIL principles in previous roles and how they can benefit the company.
✨Communicate Effectively
Excellent communication skills are a must. Practice articulating your thoughts clearly and concisely, especially when discussing technical topics. Remember, you may need to explain complex issues to non-technical stakeholders.
