At a Glance
- Tasks: Lead a team to deliver top-notch application support in a dynamic tech environment.
- Company: Join a forward-thinking company that values innovation and teamwork.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Be part of a collaborative culture with exciting challenges and career advancement.
- Why this job: Make a real impact by ensuring the stability of critical business applications.
- Qualifications: Experience in application support and strong leadership skills required.
The predicted salary is between 57704 - 70528 £ per year.
Application and Hardware Support Manager London | Hybrid Working 12-Month FTC The Opportunity An exciting opportunity has arisen for an experienced Application Support Manager to lead the delivery of application support services within a complex enterprise technology environment.
This role is responsible for the leadership of a multidisciplinary team delivering 2nd and 3rd Line Application Support, ensuring the stability, availability, and performance of business-critical systems.
You’ll play a key role in managing service performance, driving operational improvements, overseeing major incidents, and working closely with technical and business stakeholders to ensure a high-quality support service.
Key Responsibilities Lead and develop a team providing 2nd and 3rd Line Application Support services.
Ensure the availability, performance, and reliability of business-critical applications.
Act as the senior escalation point for complex technical issues and major incidents.
Oversee incident management, problem management, root cause analysis, and service recovery activities.
Monitor service performance against agreed KPIs and service levels.
Drive continuous improvement initiatives across support processes, tooling, and operational practices.
Work closely with engineering, infrastructure, service management, and business teams to ensure effective service delivery.
Support application upgrades, releases, enhancements, and operational readiness activities.
Manage workload planning, resource allocation, and team performance.
Produce regular reporting on service performance, trends, risks, and improvement opportunities.
Build strong relationships with internal stakeholders and third-party suppliers.
Skills
Application and Hardware Support Manager employer: Tiger Resourcing Group
As a Cyber Security Engineer with us, you'll be part of a dynamic team dedicated to safeguarding our digital landscape. We pride ourselves on fostering a collaborative work culture that encourages innovation and continuous learning, offering ample opportunities for professional growth. Located in a vibrant area, our company provides competitive benefits and a supportive environment where your contributions are valued and recognised.
