Workshop Manager

An exciting opportunity has arisen for an experienced Workshop Manager to lead the end-to-end repair, refurbishment and operational management of a busy technical workshop supporting a large-scale, customer-facing technology environment.

The successful candidate will provide both strategic and operational leadership, ensuring the efficient repair of electronic equipment, effective resource planning, high-quality technical outputs and continuous improvement across workshop operations. You will manage a multidisciplinary team including Workshop Team Leaders, Repair Engineers, Technical Specialists and Administrative Support, whilst also overseeing third-party logistics providers to ensure seamless delivery of services.

Key Responsibilities

• Lead the day-to-day operation of the technical workshop, ensuring the timely repair, refurbishment and testing of returned equipment and assets.
• Provide leadership to Workshop Team Leaders, Repair Engineers, Technical Specialists, Stores personnel and Administrative staff to ensure consistent service delivery.
• Ensure compliance with quality standards, repair procedures, health and safety requirements and agreed service performance measures.
• Act as the senior escalation point for complex technical and operational issues arising within the workshop.
• Plan and prioritise repair activities, allocating resources and technical expertise to maximise productivity and turnaround times.
• Oversee stock control, spare parts availability and inventory management, working closely with logistics and stores functions.
• Drive workforce development through coaching, performance management, skills development and succession planning.
• Manage relationships with third-party logistics providers, ensuring service level agreements are achieved and operational performance is maintained.
• Support forecasting, capacity planning, budgeting and operational improvement initiatives alongside senior leadership.
• Produce regular management reports covering workshop performance, repair turnaround times, quality metrics, risks and continuous improvement activities.
• Identify opportunities to improve workshop efficiency, repair processes and overall operational performance.

Skills & Experience

Essential

• Degree or equivalent qualification in Engineering, Electronics, Telecommunications, Industrial Engineering or a related technical discipline.
• Significant experience managing technical workshop operations, repair centres or engineering service environments.
• Strong understanding of electronic, electro-mechanical and PC-based equipment diagnostics, repair and refurbishment.
• Proven experience leading multidisciplinary technical teams within operational environments.
• Strong knowledge of quality assurance, operational governance and continuous improvement methodologies.
• Experience planning resources, managing workflow and balancing multiple repair priorities.
• Demonstrable experience delivering against operational KPIs such as repair turnaround times, quality targets and service performance measures.
• Excellent stakeholder management and communication skills, including experience managing third-party suppliers or logistics partners.
• Strong organisational, analytical and problem-solving skills.
• Ability to perform effectively in fast-paced, high-volume, quality-driven operational environments.

Desirable

• Experience supporting customer-facing technology, payment systems, access control, ticketing equipment or similar operational hardware.
• Knowledge of workshop quality management systems and continuous improvement methodologies.
• Experience with inventory management, spare parts planning and logistics coordination.
• Background in diagnostic engineering, fault finding, root cause analysis or repair methodology development.
• Familiarity with ITIL or other service management frameworks.