Customer Success Manager

Primary point of contact for assigned accounts, fostering strong, long-term relationships.

Guide new customers through the onboarding process.

Liaise with team leads to ensure on track to delivery of product within the agreed timeline.

Engage key decision makers about upcoming contract renewals.

Check-ins to assess client satisfaction and address concerns proactively.

Advocate for customers’ needs internally, ensuring they receive optimal value.

Collaborate with the sales team to identify and maximise cross-sale and upsell.

Previous experience in Customer Success, Account Management, or Delivery focussed role.

Strong understanding of CRM tools (such as Pipedrive / Salesforce) and project management software ( such as Asana / Trello).

Exceptional communication and interpersonal skills.

Highly organised with strong time-management abilities.

Problem-solving mindset with a proactive approach to addressing challenges.

Basic salary to 55K per annum.

Bonus.

Hybrid working options (3 days per week in East London Office, Shoreditch) .

Rewarding blend of onboarding, customer success, account growth and retention.

Be the primary point of contact for your designated clients.

Building client relationships with director level senior stakeholders and founders.

Leading R&D Tax Credit Funding Consultancy working with cutting edge technologies.

Fast paced, fun, autonomous and self-directed culture, flat management structure.

Strong emphasis on career development.

Change is embraced at this company so real scope to drive efficiencies and make an impact., * Friday afternoons off.

30 days holiday per annum + bank holidays.

Wellness budget, cycle to work scheme, discounted private health, season ticket loan, inclusive parental leave policy, study & charity leave.