Account Director, Retail Technology Sector

• Bonus

• International travel.

• Exciting opportunity to join a well-established growing global Retail Technology Company.

• Real scope to be instrumental scaling this tech brand in international markets.

• Influence the growth and future direction of the top tier existing global retail customers.

• Brand new role, owing to strong growth and expansion of new features / projects.

• Rewarding blend focussing on growing existing customers and expansion into new regions.

• Pivotal role working closely with the Head of Sales and CEO.

• Collaborating closely with Sales & Marketing colleagues.

• Office based: Hertford.

Core responsibilities will typically include:

• Formulate and maintain account plans for key customer

• Identify specific customer growth and new business opportunities

• Identify trends and inform future decision-making

• Leverage key industry partnerships to inform and lead customer thinking

• Work with support and delivery teams to improve customer processes

• Keep customers informed about new products and services

• Identify generic opportunities for upselling and cross-selling

• Hold regular customer update seminars to inform customers about product updates, best practices, and industry trends

• Work with the marketing team to provide the voice of the customer and build testimonials and case studies

Seeking an Account Director to join a scaling Retail Technology Company, would suit an accomplished Senior Account Manager or Account Director with Retail Software / Tech experience., * Experience in managing customer accounts in a similar or related technology business

• Excellent communication and organisational skills

• Able to converse about latest industry trends and technology developments

• Ability to identify and capitalise on growth opportunities

• Proficiency in using CRM (Customer Relationship Management) software

• Highly motivated, adaptable, able to work well both independently and as part of a team

• Driving licence.