Team Manager - London Locations

At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love. It’s a skill that we’ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honour our past while dreaming of our future. As Tiffany Team Managers, we embody the Tiffany brand with joy and inspire our teams to achieve excellence. With a collaborative mindset, we achieve our store sales goals by inspiring both teams and clients to dream, always finding a way to celebrate them.

Thoughtful

• Drive team accountability in delivering unparalleled service and achieving store KPIs (sales, client experience, operational excellence).
• Demonstrate an entrepreneurial mindset and strategic vision that incorporate sales, clients and teams' development.
• Lead by example and actively coach the team on the sales floor, supporting professional growth and development.
• Possess a deep market understanding, insights on competitors' practices and cultivate a strong network in respective communities to enhance the client experience.
• Support store opening/closing procedures (key holders), workforce planning and ensure compliance with Tiffany & LVMH procedures.

Curious

• Inspire clients and teams through authentic brand storytelling, effectively conveying Tiffany’s legacy of craftsmanship, brand commitment and integrity.
• Demonstrate active listening, connect with clients and teams by asking strategic questions, and establishing lasting relationships.
• Ensure Client Advisors develop a client development strategy and assess their results.
• Display professionalism and exercise agility, adapting behaviour and implementing feedback appropriately.
• Empower team to reach their potential, exercise resilience and celebrate innovation.
• Lead by example with a positive, ambitious and collaborative attitude, instilling an inclusive team culture of Joy.
• Motivate and guide team to exceed goals and strategically assume new, challenging assignments.
• Propose solutions to Store Leadership when facing challenges/seeing opportunities, support team adoption of new tools, systems and ways of working.
• Collaborate with headquarters on testing, sharing feedback and driving new tools deployment and roll-out.

Your Profile

• Experience in retail or luxury retail or relevant client-related experience (e.g., hospitality).
• Proven track record in achieving sales results and cultivating relationships with a diverse client base.
• Experienced sales and clienteling professional in an omnichannel luxury environment.
• Experienced in deploying sales strategies and clienteling initiatives.
• Passion for luxury retail.
• Collaborative team player with strong interpersonal and communication skills.
• Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
• Proficiency with Point of Sales (POS) systems, client tracking systems and Microsoft Outlook/email.
• Must have authorisation to work in the United Kingdom.

Preferred Qualifications

• A college/university degree.
• Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work is preferred.
• Proficiency in multiple languages.

Tiffany & Co. is formed from many facets - talented people who make our community stronger with their creativity, perspective, and lived experience. This is why diversity, equity, inclusion, and belonging (DEIB) are at the core of our business and our culture. We’re committed to creating a more inclusive jewelry industry that empowers people of all backgrounds to shine and evolve to new heights. We believe reaching your full potential requires a solid foundation, and your well-being is a central pillar. Tiffany employees are eligible for comprehensive benefits, including global benefits like adoption and surrogacy assistance, and parental leave, as well as programs that support mental, emotional, physical, and financial well-being. We also offer competitive pay, medical, dental, and eyecare, pension plans, paid time off, alongside other meaningful employee offerings.