Team Manager - Heathrow

Position Overview

As Tiffany Team Managers, we embody the Tiffany brand with joy and inspire our teams to achieve excellence. With a collaborative mindset, we achieve our store sales goals by inspiring both teams and clients to dream, always finding a way to celebrate them.

Core Responsibilities

• Drive team accountability in delivering unparalleled service and achieving store KPIs (sales, client experience, operational excellence).
• Demonstrate an entrepreneurial mindset and strategic vision that incorporate sales, clients and teams' development.
• Lead by example and actively coach the team on the sales floor, supporting professional growth and development.
• Possess a deep market understanding, insights on competitors' practices and cultivate a strong network in respective communities to enhance the client experience.
• Support store opening/closing procedures (key holders), workforce planning and ensure compliance with Tiffany & LVMH procedures.
• Create an inclusive and supportive team environment, centered on the belief that People Make the Difference.
• Inspire clients and teams through authentic brand storytelling, effectively conveying Tiffany's legacy of craftsmanship, brand commitment and integrity.
• Demonstrate active listening, connect with clients and teams by asking strategic questions, and establishing lasting relationships.
• Ensure Client Advisors develop a client development strategy and assess their results.
• Display professionalism and exercise agility, adapting behavior and implementing feedback appropriately.
• Empower team to reach their potential, exercise resilience, and celebrate innovation.
• Motivate and guide team to exceed goals and strategically assume new, challenging assignments.
• Propose solutions to Store Leadership when facing challenges/seeing opportunities, support team adoption of new tools, systems and ways of working.
• Collaborate with headquarters on testing, sharing feedback and driving new tools deployment and roll-out.

Qualifications

• Minimum of 3 years of sales management experience.
• Sales and clienteling leader in an omnichannel luxury environment with proven track record in achieving commercial results.
• Leadership and interpersonal skills: inspiring and trusted leader with demonstrated capability in recruitment, development and retention of talents.
• Passion for luxury retail environments; jewelry/watch expertise is a plus.
• Organized and efficient, with experience driving change (tools, KPIs etc.).
• Ability to cultivate connections and expand client base.
• Proven ability to facilitate seamless collaboration between client-facing and operational teams.
• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.

Preferred: A college/university degree.

Company Overview

At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love. It's a skill that we've been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honour our past while dreaming of our future.

Diversity & Inclusion

Tiffany & Co. is formed from many facets - talented people who make our community stronger with their creativity, perspective, and lived experience. This is why diversity, equity, inclusion, and belonging (DEIB) are at the core of our business and our culture. We're committed to creating a more inclusive jewelry industry that empowers people of all backgrounds to shine and evolve to new heights.

Benefits

Tiffany employees are eligible for comprehensive benefits, including global benefits like adoption and surrogacy assistance, and parental leave, as well as programs that support mental, emotional, physical, and financial well-being. We also offer competitive pay, medical, dental, and eyecare, pension plans, paid time off, alongside other meaningful employee offerings.