Senior Client Advisor - Trafford Centre, Manchester

Manchester, United Kingdom At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love. It’s a skill that we’ve been perfecting since 1837, empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honors our past while dreaming of our future. Overview As a Senior Client Advisor, you will be an ambassador of the Brand, ensuring that every Client is treated according to the Tiffany promise. You will discover your Clients\’ needs and guide them across the Brand. You will serve as a role model to the team and support your Team Manager with operational duties. Proactively, you will outreach to Clients to achieve and support individual and team goals. Key Accountabilities Elevate the in-store experience by delivering memorable moments of joy for clients, setting a role model for other Client Advisors. Demonstrate thoughtfulness, curiosity, and optimism. Be a passionate brand ambassador providing genuine and personalized Tiffany Touch during every client interaction. Align with Client Experience Behaviors as outlined in the Tiffany Promise, enhancing service through Mystery Shopping and Voice of Customer Programs. Implement best practices by optimizing hospitality and store amenities, organizing Private Appointments, BAT (Breakfasts at Tiffany), and proactively prospecting new clients through your network. Resolve client and peer concerns using sound judgment and knowledge of policies, procedures, and guidelines. Lead by example, sharing expertise generously, supporting peers in onboarding and growth. Deepen client relationships to foster lifetime loyalty. Support operational and sales functions to ensure achievement of monthly, quarterly, and annual sales targets, being accountable for sales results. Demonstrate sales leadership by capturing client data during interactions, building client books, and developing outreach plans for lasting relationships. Act as Guest Experience Manager, participating in activities that contribute to overall store performance, including morning huddles and team engagement. Maintain high standards of brand and product knowledge. Drive business focusing on key product pillars, especially Diamond Expertise & High Jewelry Sales. Adhere to Brand standards in grooming and behavior at all times. Provide operational support to enhance sales and service, ensuring compliance with internal controls and inventory accuracy. Communicate effectively with team members and clients, responding promptly to requests. Support operational efficiency by providing feedback on process improvements. Assist in daily operations, including stock management, visual merchandising, and opening/closing duties, especially when acting as manager on duty. Partner with operational professionals to ensure excellence in all tasks. #J-18808-Ljbffr