Store Manager - Harrods in London

We are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and to contribute to Tiffany & Co.’s continued legacy. As Tiffany Store Managers, we embody the Tiffany brand with joy and inspire our teams to achieve excellence. We foster a winning spirit, leading by example to celebrate and cherish all clients. As agile entrepreneurs, we always seek out new opportunities to build long-lasting personal connections.

Thoughtful

• Drive team accountability in delivering unparalleled service and achieving store KPIs (sales, client experience, operational excellence).
• Demonstrate an entrepreneurial mindset and strategic vision that incorporate sales, clients and teams' development.
• Lead by example and actively coach the team on the sales floor, supporting professional growth and development.
• Possess a deep market understanding, insights on competitors' practices and cultivate a strong network in respective communities to enhance the client experience.
• Ensure compliance with Tiffany & LVMH procedures; facilitate seamless collaboration between client-facing and operational teams.
• Create an inclusive and supportive team environment, centered on the belief that People Make the Difference.

Curious

• Inspire clients and teams through authentic brand storytelling, effectively conveying Tiffany’s legacy of craftsmanship, brand commitment and integrity.
• Demonstrate active listening, connect with clients and teams by asking strategic questions and establishing lasting relationships.
• Collaborate with headquarters and regional teams to share feedback about store needs.
• Display professionalism and exercise agility, adapting behaviour and implementing feedback appropriately.

Optimistic

• Empower team to reach their potential, exercise resilience and celebrate innovation.
• Lead by example with a positive, ambitious and collaborative attitude, instilling an inclusive team culture of Joy.
• Motivate and guide team to exceed goals and strategically assume new, challenging assignments.
• Drive team adoption of new tools, systems, and ways of working.

Your Profile

• Minimum of 7-10 years of sales management experience.
• Sales and clienteling leader in an omnichannel luxury environment with proven track record in achieving commercial results.
• Leadership and interpersonal skills: inspiring and trusted leader with demonstrated capability in recruitment, development and retention of talents for both client facing and operation teams.
• Passion for luxury retail environments; jewelry / watch expertise is a plus.
• Established high-end network; ability to cultivate connections and expand client-base.
• Organized and efficient, with track record in retail operational excellence and related digital tools and KPIs.
• Experience overseeing in-store operational and omnichannel activities, ensuring store inventory accuracy and accountability.
• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
• Preferred: A college/university degree.

Tiffany & Co. is formed from many facets - talented people who make our community stronger with their creativity, perspective, and lived experience. This is why diversity, equity, inclusion, and belonging (DEIB) are at the core of our business and our culture. We’re committed to creating a more inclusive jewelry industry that empowers people of all backgrounds to shine and evolve to new heights.

We believe reaching your full potential requires a solid foundation, and your well-being is a central pillar. Tiffany employees are eligible for comprehensive benefits, including global benefits like adoption and surrogacy assistance, and parental leave, as well as programs that support mental, emotional, physical, and financial well-being. We also offer competitive pay, medical, dental, and eyecare, pension plans, paid time off, alongside other meaningful employee offerings.